Technical Success Manager – Sweden Office

Blue Billywig; Stockholms kommun; On-site; SEK 446,400 - 669,600; Full time

Benefits offered by this job

Competitive remuneration package

Health allowance

Creative work environment

Job summary

Blue Billywig is seeking a Technical Success Manager in Stockholm to act as the primary technical contact for clients, driving adoption and functionality of our video solutions. Ideal candidates possess 1-2 years of experience in digital management, with strong analytical skills and proficiency in English. A Bachelor's degree is essential. We offer a competitive package and a creative work environment.

Join us and help clients succeed with their video strategy while enjoying a supportive team atmosphere.

Qualifications

• Fluent in English; proficiency in Swedish is a strong plus.
• 1–2 years of experience in SaaS operations, digital account management, or digital advertising.
• Knowledge of the digital video landscape.

Responsibilities

• Act as the primary technical point of contact for clients.
• Lead the onboarding and implementation process for new clients.
• Troubleshoot technical challenges involving video players and integrations.
• Drive product adoption by advising clients on feature optimization.

Skills

SaaS operations

Technical troubleshooting

Analytical skills

Interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Suite

Google products

Google Ad Manager

Job description

Technical Success Manager – Sweden Office

Due to our continued growth, we are looking for a Technical Success Manager to join our Media Solutions team in Stockholm, Sweden.

If you have an entrepreneurial spirit and a proactive approach to solving problems, along with a keen talent for recognizing and capitalizing on opportunities, and if you possess a combination of social, commercial, and analytical abilities, then you could be exactly who we’re searching for!

Responsibilities

• Act as the primary technical point of contact, translating complex client business needs into scalable technical configurations.
• Lead the end-to-end onboarding and implementation process for new clients, ensuring a smooth transition and rapid “time-to-value.”
• Troubleshoot and resolve technical challenges involving video players, API integrations, and third‑party (ad) vendors.
• Partner with the Nordics Business Development Manager to provide technical expertise during the pre‑sales process and assist with complex platform migrations.
• Drive product adoption by identifying underutilized features and advising clients on how to optimize their video and content architecture.
• Collaborate with Product and Engineering teams to relay regional market feedback, second line support, and help prioritize the local product roadmap.
• Proactively monitor account performance, identifying technical bottlenecks and implementing best practices to ensure long‑term platform stability.
• Stay ahead of industry trends in SaaS and video advertising to act as a subject matter expert for our Nordic partners.

What we’re looking for

• 1–2 years of experience in SaaS operations, digital account management, or digital advertising.
• Fluent in English; proficiency in Swedish is a strong plus given our Stockholm base.
• Strong analytical and problem‑solving skills with a focus on technical troubleshooting and operational efficiency.
• Knowledge of the digital video landscape, with an understanding of how publishers manage content and revenue (e.g., instream/outstream).
• Familiarity with the SaaS ecosystem and ad tech vendors; knowledge of Google Ad Manager or similar CMS/Video platforms is beneficial.
• Passionate about video technology and the evolution of digital media.
• Aptitude for working in a fast‑paced software environment, with the flexibility to adapt to evolving product features.
• Excellent interpersonal, organizational, and communication skills, both written and verbal.
• Bachelor’s degree or equivalent experience.
• Proficient with the Microsoft Suite and Google products.
• Willingness to travel abroad (within Europe) when necessary for client or team collaboration.

What we offer

• Competitive remuneration package.
• Work within a team of experienced media professionals.
• Informal, open and creative work environment.
• Friskanvaro / health allowance.

About us

We are Blue Billywig, an international software company with Dutch roots and now almost 20 years the specialist in online video solutions. From our offices in Hilversum and Stockholm, we help organizations worldwide strengthen their video strategy, with both editorial and commercial solutions.

Our all‑in‑one video platform offers everything from video management, OTT, live streaming, and advanced advertising solutions. Large sports clubs, media companies, brands, and government organizations rely on our platform daily to strengthen their video strategy. Great names like Ahold Delhaize, Ajax, KLM, and all regional broadcasters have been our customers for a long time.

We have grown rapidly in recent years, but our ambitions go further. That is why we are looking for you as a Technical Success Manager to guide our customers toward successful implementation and optimal use of our platform.

Are you the Technical Success Manager we’re looking for? Please send your CV and cover letter to [e-mail] Attn. Kevin Fox

PS. We can work it out

Our most important job requirement is to be able to picture yourself as part of the team and thrive with us. If you don’t meet every requirement, we encourage you to apply anyway. You might be just the person we’re looking for.