Technical Implementation Consultant (R‑19464)

Dnb; Stockholms kommun; Hybrid; SEK 550,000 - 680,000; Full time

Benefits offered by this job

Volunteer days

Wellness day

Additional days before holidays

Wellness benefit

Pension & insurance

Counselling services

Hybrid work

Job summary

Dun & Bradstreet Sweden is seeking a Technical Implementation Consultant to guide customers through the implementation of D&B integrated products and connectors. You will not perform hands-on development but provide best-practice advice and issue resolution during deployment.

You will manage implementations as small projects, collaborate with internal stakeholders, and ensure customer satisfaction by delivering value in live setups.

Qualifications

• Experience in project work, consulting/leading and/or project management.
• Direct customer-facing experience (1–3 years).
• Experience with software development, infrastructure or IT support.
• Experience with integrated products and/or integration platforms.
• Knowledge of JSON, SOAP, REST, .NET, XML, SQL, Java.
• Data-driven problem solving approach.
• Knowledge of AI technologies (MCP, ARD, ARA, A2A).
• Customer-centric mindset with multiple assignments.
• Ability to simplify and teach complex technical topics.
• Strong ownership and commitment to quality.
• Excellent written and spoken English; other language a plus.

Responsibilities

• Drive the overall implementation of integrated products or connectors, in solo or team projects.
• Guide customers through the standard implementation process and review architecture, requirements, APIs, configuration, and QA.
• Coordinate with internal stakeholders to prioritise needs and track status.
• Document progress, deviations, and sign-off using D&B procedures.
• Support onboarding of new processes and products to increase revenue and satisfaction.
• Mentor colleagues and educate stakeholders to promote standardization.

Skills

Experience in project work, consulting

Customer-facing role experience

Software development/infrastructure/IT

Integrated products / integration

JSON, SOAP, REST, .NET, XML, SQL, Java

Data-driven problem solving

AI technologies (MCP, ARD, ARA, A2A)

Customer-centric multi-tasking

Simplifying technical issues / guiding

Ownership and quality

Excellent technical problem solving

Fluent English; other language a plus

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Technical Implementation Consultant guides the customer through the implementation of D&B integrated products and D&B connectors. The role does not involve hands‑on technical development but requires strong technical knowledge and mentoring skills to support the customers’ technical resources by providing best‑practice advice and issue resolution during the customer’s implementation phase.

The Technical Implementation Consultant manages each implementation as a small project individually, or as a resource in part of larger projects. They will work closely with internal stakeholders to maintain a high level of knowledge in the integrated and connector products. The aim of a Technical Implementation Consultant is to ensure customer satisfaction by making sure the customer starts realizing value with their contracted products efficiently running in their live setups.

Responsibilities

• Drive the overall implementation of integrated products or connectors, in individually owned projects/cases or as part of larger projects in collaboration with Customer Project Managers.
• Engage with the customer and execute the standard implementation process, which includes reviewing and offering guidance of the customer’s proposed architecture, business & technical requirements, API calls, configuration, settings, best practices and QA processes.
• Coordinate/communicate with relevant internal stakeholders to assist in prioritizing business needs, issue resolution and follow‑up status of the implementation work.
• Document the progress of the implementation, including deviations and issues being managed, and sign‑off of the implementation, using D&B’s standard procedures and systems.
• Support the intake of new or updated processes and products, to increase revenue and customer satisfaction.
• Provide mentorship to colleagues and educate stakeholders on processes, fostering standardization and compliance.

Qualifications

• Experience in project work, consulting/leading and/or project management.
• 1–3 years’ experience in a direct customer‑facing role.
• Experience in software development, infrastructure, and/or IT support.
• Experience working with integrated products and/or integration platforms.
• Knowledge of technologies, frameworks and databases, such as JSON, SOAP, REST, .NET, XML, SQL, Java.
• Data‑driven problem‑solver.
• Knowledge of AI technologies, such as MCP, ARD, ARA, A2A.
• Customer‑centric, especially working with multiple simultaneous customer assignments.
• Ability to simplify technical issues, and teach and guide others with their technical development, especially around integrated products/services.
• Strong sense of ownership and quality.
• Excellent technical problem‑solving skills.
• Excellent written and spoken English skills, fluency in another language is an advantage.

Benefits

• Two paid volunteer days to contribute to causes in your community.
• A paid day every year to use for your health and wellness.
• Instead of half days before public holidays, you will have 4 additional full days a year to use to celebrate what is meaningful to you.
• Annual wellness/sport benefit.
• Collective agreement, pension, insurance and parental pay allowance.
• Access to free services providing support and counselling.
• Flexible working arrangements and hybrid work arrangement for most roles.