Technical Implementation Consultant (R‑19464)

Dun & Bradstreet; Stockholms kommun; Hybrid; SEK 334,800 - 558,000; Full time

Benefits offered by this job

Two paid volunteer days

Health and wellness paid day

Four additional full days off

Annual wellness/sport benefit

Collective agreement and insurance

Counselling support services

Flexible working arrangements

Job summary

Dun & Bradstreet is looking for a Technical Implementation Consultant to guide customers through the implementation of integrated products and connectors. This role entails managing implementations as individual projects while working closely with internal teams and the customer to ensure satisfaction and value realization.

Successful candidates will have experience in project management, customer-facing roles, and a solid understanding of various technologies and integration platforms. Benefits include flexible working arrangements and wellness support.

Qualifications

• 1-3 years' experience in a direct customer-facing role.
• Experience in project work or consultancy in a technical field.
• Knowledge of various technologies and integration platforms.

Responsibilities

• Drive implementation of products in collaboration with Customer Project Managers.
• Engage with customers to guide on architecture and technical requirements.
• Document implementation progress and manage deviations and issues.

Skills

Project management

Customer-facing experience

Software development

Knowledge of JSON, SOAP, REST

Technical problem solving

Fluent in English

Job description

Role Overview

Shape the Future with Dun & Bradstreet

The Technical Implementation Consultant guides the customer through the implementation of D&B integrated products and D&B connectors. The role does not involve hands‑on technical development but requires strong technical knowledge and mentoring skills to support the customer’s technical resources by providing best‑practice advice and issue resolution during the implementation phase. The Consultant manages each implementation as an individual project or as part of larger projects, working closely with internal stakeholders to maintain knowledge of the integrated and connector products. The goal is to ensure customer satisfaction by enabling the customer to realize value with their contracted products efficiently running in their live setups.

Key Responsibilities

• Drive the overall implementation of integrated products or connectors, in individually owned projects or as part of larger projects in collaboration with Customer Project Managers.
• Engage with the customer and execute the standard implementation process, which includes reviewing and offering guidance on the customer’s proposed architecture, business & technical requirements, API calls, configuration, settings, best practices and QA processes.
• Coordinate and communicate with relevant internal stakeholders to assist in prioritizing business needs, resolve issues, and follow up on the implementation status.
• Document the progress of the implementation, including deviations and issues being managed, and sign‑off of the implementation using D&B’s standard procedures and systems.
• Support the intake of new or updated processes and products to increase revenue and customer satisfaction. Provide mentorship to colleagues and educate stakeholders on processes, fostering standardization and compliance.

Essential Skills & Qualifications

• Experience in project work, consulting/leading and/or project management.
• 1–3 years’ experience in a direct customer‑facing role.
• Experience in software development, infrastructure, and/or IT support.
• Experience working with integrated products and/or integration platforms.
• Knowledge of technologies, frameworks and databases, such as JSON, SOAP, REST, .NET, XML, SQL, Java.
• Data‑driven problem‑solver.
• Knowledge of AI technologies, such as MCP, ARD, ARA, A2A.
• Customer‑centric, especially working with multiple simultaneous customer assignments.
• Ability to simplify technical issues and teach and guide others with their technical development, especially around integrated products/services.
• Strong sense of ownership and quality.
• Excellent technical problem‑solving skills.
• Excellent written and spoken English skills; fluency in another language is an advantage.

Benefits

• Two paid volunteer days to contribute to causes in your community.
• A paid day every year for health and wellness.
• Instead of half days before public holidays, you will have four additional full days a year to celebrate what is meaningful to you.
• Annual wellness/sport benefit.
• Collective agreement, pension, insurance and parental pay allowance.
• Access to free services providing support and counselling.
• Flexible working arrangements and hybrid work arrangement for most roles.