Technical Field Service Manager (Servicechef, Patientövervakning)

Philips; Stockholms kommun; Sur place; SEK 600 000 - 850 000; Plein temps

Résumé du poste

Philips International is seeking a Technical Field Service Manager in Stockholms län. This role involves leading installations and operational service deliveries for Hospital Monitoring Systems in Sweden, ensuring high-quality performance and team engagement.

The ideal candidate will have experience in technical field service, leadership skills, and a background in Health Science or Engineering. This position requires fluency in both English and Swedish, with flexibility to travel for customer site visits.

Qualifications

• Prior experience of technical field service and maintenance, preferably from Med Tech industry.
• 2 - 5 years people leadership experience, ideally managing engineers or technicians.
• Self-starter and result driven with strong personal ownership.
• Team player with experience from cross-functional work.

Responsabilités

• Plan and lead the team for effective installations.
• Manage customer escalations and ensure service satisfaction.
• Train new hires and Field Services Engineers.
• Ensure compliance in service delivery operations.

Connaissances

Technical field service experience

People leadership

Communication skills

Customer satisfaction management

Fluency in English and Swedish

Formation

Education in Health Science or Engineering (bachelor/master level)

Description du poste

## Technical Field Service Manager (Servicechef, Patientövervakning)Applylocations: Stockholmtime type: Full timeposted on: Posted Todayjob requisition id: 584946### Job TitleTechnical Field Service Manager (Servicechef, Patientövervakning)### Job DescriptionAs a **Technical Implementation Manager,** you will be responsible for our installations, operational service deliveries for **Hospital Monitoring Systems** in Sweden. Another central part of the role is leading a team composed of Technical Implementation Specialists and Field Services Engineers, and ensuring high level of teamwork and engagement levels.**As a part of this you are responsible for:*** Planning and leading the team, ensuring effective installations with high quality.* Recognize customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs* Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations* Working with district sales and project management to provide value added projects installations of solution* Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area* Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level**To succeed in this role, you should have the following skills and experience:*** Prior experience of technical field service and maintenance, preferably from Med Tech industry* 2 - 5 years people leadership experience, ideally managing engineers or technicians* Education in Health Science or Engineering (bachelor/master level) is a must have* Self-starter and result driven with strong personal ownership* Team player and experience from cross-functional work with great communication skills* Fluency in English and Swedish – both verbally and in writing is a must haveThe successful candidate will ideally be based in the Stockholm area and will be flexible to travel to customer sites with Sweden as required.**About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. • Learn more about our commitment to diversity and inclusion here.#LI-EU#LI-Field### About UsAt Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.*It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.**To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.**Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.*