Technical Account Manager

Philips; Stockholms kommun; On-site; SEK 543,892 - 761,448; Full time

Job summary

Philips International is seeking a Technical Account Manager in Stockholm to oversee technical health and performance for customer accounts. The ideal candidate will proactively optimize solutions and manage escalations, ensuring a robust support system.

You should hold a relevant degree and possess 3-4 years of experience along with fluent English and Swedish skills. Being customer-focused is key, and willingness to travel is essential.

Qualifications

• 3-4 years of relevant experience in technical roles.
• Fluency in English and Swedish, verbally and in writing.
• Strong customer-first attitude and documentation skills.

Responsibilities

• Monitor and manage the technical health of solutions.
• Advise customers on maximizing existing solutions.
• Provide performance updates and manage escalations.
• Build and maintain trusting technical relationships.
• Conduct annual health checks and update configurations.

Skills

Proactive risk management

Customer advocacy

Networking knowledge

IT infrastructure understanding

Written communication

Education

B.Sc. or M.S. in Electronics, IT, Medical or related field

Job description

## Technical Account ManagerApplylocations: Stockholmtime type: Full timeposted on: Posted Todayjob requisition id: 574209### Job TitleTechnical Account Manager### Job DescriptionAs a **Technical Account Manager**, you'll monitor and manage the technical health and performance of solutions for assigned customer accounts, proactively optimizing and reducing technical support incidents with main focus on the **Stockholm and northern Sweden areas.**You will be the key point of contact for technical issue resolution and solution enhancement.**Your role:*** Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions.* Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts.* Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board.* Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product management and third parties to prioritize defect fixes and system enhancements.* Build and maintain trusting technical relationships post-sale, conduct annual health checks, update site requirements and configurations, and ensure team consistency by following "FSE Guidelines" for delivering Philips services.**You're the right fit if:*** You possess a B.Sc. or M.S. in **Electronics**, **IT**, Medical, or a related field, along with **3-4 years of relevant experience*** You are **fluent** in both **English** and **Swedis****h**, verbally and written, which is crucial for effective communication* You have knowledge of networking certifications and IT infrastructures, along with superior written communication and documentation skills* You have a strong understanding of hospitals products and services, coupled with a customer-first attitude.* You come from a Biomedical Engineer background but have IT experience which you are looking to develop further* You are **willing to travel** and possess a **B driving license**, as these are essential requirements for the role.**Please ensure that your CV is submitted in English.****How we work together** We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.Learn more about our commitment to diversity and inclusion here.