Market Training Coordinator

Philips; Stockholms kommun; Hybrid; SEK 327,000 - 514,000; Full time

Job summary

Philips Sweden is seeking a Market Training Coordinator to organize complex Learning Services programs, ensuring all logistics run smoothly from registration to post-course evaluation. You will be the main contact for high-level inquiries, guiding customers and resolving issues to maintain exceptional satisfaction.

The role covers data analysis, reporting, and cross-functional collaboration with internal teams and external partners.

Qualifications

• Minimum High School Diploma, and other relevant higher education.
• 2+ years of experience in Learning Services or equivalent.
• Proven ability to coordinate logistics, communications, registrations and scheduling.
• Experience analyzing training data, evaluation results, and program metrics.
• Hands-on support for learning operations and administrative processes including LMS use.

Responsibilities

• Coordinate and deliver complex Learning services programs across multiple sites.
• Serve as primary contact for learning services inquiries and issues.
• Oversee participant journey from registration to post-course evaluation.
• Analyze training data and prepare reports to support improvements.
• Support classroom preparation and logistics, including demo equipment.

Skills

Coordination

Customer-facing

Data analysis

Communication

LMS experience

Education

High School Diploma

Higher education

Tools

LMS

Vendor coordination

Job description

Job TitleMarket Training CoordinatorJob DescriptionPlease submit your CV in English.The Market Training Coordinator is responsible for coordinating complex programs, ensuring all logistics are meticulously handled and aligned with customer needs and organizational goals. The role acts as the main contact for high-level inquiries, providing expert guidance and resolving complex issues to maintain high customer satisfaction. The role oversees the entire participant journey, from registration to post-course evaluation, ensuring a seamless experience. The role analyzes and presents training data and manages logistics, including multi-site coordination. The role collaborates with cross-functional teams and plays a crucial part in Philips Monitoring Academy (Sweden) and are part of a team of 6-8 technical and clinical trainers.Your role:Coordinates and delivers complex Learning services programs, taking full responsibility for all logistical aspects and ensuring seamless execution aligned with both customer requirements and organizational goals.Serves as the primary point of contact for high-level inquiries and issues related to Learning services, leveraging deep expertise to provide strategic guidance, resolve complex challenges, and maintain high standards of customer satisfaction.Keeps an oversight on the entire participant journey, from initial registration through post-course evaluation, ensuring a high-quality experience by managing communications, addressing special requests, and ensuring all logistical needs are met with precision.Performs the maintenance, analysis, and presentation of comprehensive training data, generating detailed reports that inform strategic decisions and contribute to continuous improvement in program effectiveness and participant outcomes.Coordinates all aspects of logistics for complex training programs, including multi-site coordination.Collaborates closely with internal cross-functional teams and external partners optimizing resource allocation and ensuring alignment with strategic goals.Participates in the creation and distribution of communication materials, such as detailed course guides, participant instructions, and program updates, ensuring all stakeholders are well-informed and preparedTake an active part in supporting the organization with hands-on activities around preparation for the classrooms, handle internal demo equipment including logistics and preparation.You're the right fit if:Minimum High School Diploma, and other relevant higher educationMinimum 2 years of experience in Learning Services or equivalentProven ability to coordinate and deliver, including managing logistics, participant communications, registration and scheduling.Demonstrated capability serving as a primary point of contact for learning services, training operations, or customer-facing program support, with strong ability to resolve complex inquiries and issues.Experience analyzing training data, evaluation results, and program metrics, with the ability to prepare reports and present findings to support continuous improvement.Hands-on support for learning operations and administrative processes, including LMS use, recordkeeping, documentation, vendor coordination, requirements gathering, and process improvement.Fluency in Swedish and English.Compensation & benefitsDoing meaningful work should come with fair, transparent rewards. The base salary range for this role is SEK 327,320.00 – SEK 514,360.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.This role is eligible for annual incentive, with your rewards linked to both individual performance and company results.We’ll share further details during the interview process. We offer a great range of benefits and policies — speak to your recruiter to learn more about what we offer.How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.About PhilipsAre you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose .If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .#ConnectedCare#LI-EU