System Specialist: Technical Support Troubleshooter

Aceve; Uppsala kommun; On-site; SEK 420,000 - 640,000; Full time

Job summary

Aceve is seeking a System Specialist to be the technical depth behind our Customer Support team. You’ll diagnose, resolve, and document issues, turning customer frustration into fixed problems and relaying insights to the product team.

At the intersection of customers, support, and engineering, you’ll own system resolution across channels, providing second and third line support while ensuring issues are captured and addressed, with clear context for engineering teams.

Qualifications

• Experience in a technical support, IT, or customer-facing role.
• Background in IT systems or finance software, with hands-on experience.
• Clear communication in Swedish and English, written and spoken.

Responsibilities

• Own the system resolution within our support operation across channels.
• Provide 2nd and 3rd line technical support and assist first-line staff.
• Diagnose and resolve software, hardware, and network issues.
• Log all customer interactions in the ticketing system.
• Escalate issues to engineering with context and follow through.

Skills

Technical support

IT systems

Communication

Swedish & English

Patience & empathy

Job description

Aceve is seeking a System Specialist to be the technical depth behind our Customer Support team. You’ll diagnose, resolve, and document issues, turning customer frustration into fixed problems and relaying insights to the product team.

At the intersection of customers, support, and engineering, you’ll own system resolution across channels, providing second and third line support while ensuring issues are captured and addressed, with clear context for engineering teams.