Customer Support Consultant

Aceve; Linköpings kommun; On-site; SEK 320,000 - 450,000; Full time

Job summary

Aceve is seeking a customer support specialist in Sweden to help builders and contractors using Aceve's platform. You will be the first contact, solving problems, and ensuring customers leave with clear outcomes.

You'll join a small team of about 10 and develop product knowledge quickly, taking ownership of cases from start to finish while delivering accurate, friendly assistance in Swedish and English.

Qualifications

• Experience in a customer service or support role.
• Background in a customer-facing environment or academic equivalent.
• Fluent in Swedish; professional working proficiency in English.
• Structured, organized approach to work and task tracking.
• Comfort with digital tools and quick to learn new systems.
• Team mindset and collaboration with colleagues.

Responsibilities

• Handle inbound customer queries via phone and email (roughly 50/50).
• Troubleshoot issues and guide customers through Aceve's platform to appropriate solutions.
• Take full ownership of cases from first contact to resolution.
• Identify recurring questions and share insights to improve processes.
• Stay up to date with product changes to provide accurate, relevant help.
• Collaborate with colleagues to maintain high quality and consistent customer experience.

Skills

Customer service

Swedish language

English proficiency

Problem solving

Team collaboration

Education

Academic background or equivalent experience

Job description

At Aceve, we back the builders of society. Founded in the Nordics and growing across Europe, we build digital tools for the people who construct and maintain our physical world - giving electricians, plumbers, and contractors back their time, clarity, and confidence. With over 900 employees across 8 countries, leading brands in 7 customer markets, and more than €100M in revenue, we're on an ambitious growth journey, and we're just getting started. We're an AI-first company, and we work with grit, openness, and a good dose of joy.

About the role

This is a role for someone who genuinely enjoys helping people - not in a vague, buzzwordy way, but in the practical sense: a customer has a problem, you solve it, and they leave better off than before. You'll be part of a team of around 10, handling queries through phone and email in equal measure. The work is varied, the product is real, and what you do every day has a direct impact on how customers experience ACEVE. You'll be supported to build your product knowledge fast and trusted to own your cases end to end.

What will you do

You're the first point of contact for customers using ACEVE's platform - your job is to make sure they get the help they need, clearly and efficiently. Here's what a typical week looks like:

• Handle inbound customer queries via phone and email (split roughly 50/50)
• Troubleshoot issues and guide customers through our platform to find the right solution
• Take full ownership of your cases - from first contact through to resolution
• Spot patterns in recurring questions and share insights with the team to improve how we work
• Stay up to date with product changes so customers always get accurate, relevant help
• Work closely with colleagues to keep quality high and the customer experience consistent

We believe you have

• Proven experience in a customer service or support role
• A relevant background - academic, or equivalent hands-on experience in a customer-facing environment
• Fluent in Swedish; professional working proficiency in English
• A structured way of working - you follow through, keep track of what's open, and don't let things slip
• Solid digital comfort - you pick up new systems and processes quickly
• A genuine team mindset: you contribute to the broader team, not just your own queue

Bonus points for

• Experience from systems for construction and/or installation industry

Not ticking every box?

No worries! We value potential and drive, so apply anyway or connect with us, you might be just what we're looking for in our growing organisation! Join Aceve and take your expertise to the next level, together we are redefining what's possible in craft and construction solutions!

Aceve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our selection process is conducted continuously and without discrimination, ensuring an equal opportunity for all candidates.