Swedish-Speaking Support Specialist — Malta iGaming

Next Job Abroad; Linköpings kommun; Hybrid; SEK 253,000 - 351,000; Full time

Benefits offered by this job

Relocation package

Performance bonus scheme

Hybrid working model

Up to 40 fully remote days per year

International private health insurance

Wellbeing allowance

Home office setup bonus

Complimentary office breakfasts and L/

Job summary

Next Job Abroad is hiring a Swedish-speaking Customer Support Specialist to join a growing iGaming team in Malta. You will handle sportsbook and online casino customer inquiries via phone, chat, and email, taking ownership of cases and coordinating with Payments, Fraud, and Compliance.

The role offers a hybrid working model with up to 40 days/year fully remote, a relocation package, and an international expat environment. You must have EU work eligibility; visa sponsorship is not available.

Qualifications

• Excellent communication skills in Swedish and good English (spoken and written).
• At least 1 year of customer support experience in a call centre environment.
• Good computer skills and confidence across multiple systems.
• Structured and analytical mindset; able to multitask in a fast-paced environment.
• Flexibility to work shifts; ability to adapt to evenings, weekends, and holidays.

Responsibilities

• Support customers via phone, live chat, and email.
• Resolve customer inquiries from start to finish.
• Process withdrawals and handle KYC documentation.
• Perform daily security checks on customer accounts.
• Identify trends and propose process improvements.
• Collaborate with Payments, Fraud, and Compliance teams.
• Contribute to team KPIs while delivering excellent customer experience.

Skills

Swedish language

English language

Customer support

Communication

Multitasking

Analytical mindset

Shift flexibility

Team collaboration

Tools

Computer skills

Job description

Next Job Abroad is hiring a Swedish-speaking Customer Support Specialist to join a growing iGaming team in Malta. You will handle sportsbook and online casino customer inquiries via phone, chat, and email, taking ownership of cases and coordinating with Payments, Fraud, and Compliance.

The role offers a hybrid working model with up to 40 days/year fully remote, a relocation package, and an international expat environment. You must have EU work eligibility; visa sponsorship is not available.