Swedish speaking Customer Support Agent for iGaming Company in Malta

Next Job Abroad; Stockholms kommun; Hybrid; SEK 324,605 - 486,907; Full time

Benefits offered by this job

Relocation package

Hybrid work setup

Private international health insurance

Wellbeing allowance

Home office setup bonus

Regular team events

Job summary

A recruitment agency is seeking a Customer Experience representative in Malta to assist Swedish players with inquiries and support via phone, chat, and email. Responsibilities include problem-solving, KYC checks, and collaborating with teams to enhance processes. The ideal candidate is fluent in Swedish, confident, and curious about sports or casino. The role offers a flexible hybrid work setup, a relocation package, private health insurance, and a vibrant social community.

Qualifications

• Fluency in Swedish is essential.
• Strong communication skills, both written and verbal.
• Interest in sports and casino environments.

Responsibilities

• Assist customers via phone, chat, and email.
• Resolve customer issues without forwarding cases.
• Approve withdrawals and conduct KYC checks.
• Perform daily security checks and share process improvements.

Skills

Fluent in Swedish

Confident communication

Curiosity

Multitasking

Job description

Ready to swap grey skies for 300 days of sunshine — and kick‑start your career in the iGaming world? This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.

Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.

The Job — Customer Experience In Sports & Casino

You’ll be the go‑to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, and emails — you’ll handle it all, and no two days ever look the same. You’ll become a mini‑expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.

What You’ll Be Doing

• Helping customers via phone, chat and email
• Solving cases fully — not just forwarding them
• Approving withdrawals and handling KYC
• Running daily security checks
• Spotting trends and sharing insights to improve processes
• Working closely with other internal teams
• Reaching your KPIs and contributing to a strong team atmosphere

Who You Are

• Fluent in Swedish
• Curious, social and confident in your communication
• Interested in sports/casino (or at least not confused by the concept of odds…)
• Open to shift work
• A multitasker who enjoys a fast‑paced environment

What You Get

• Relocation package + bonus scheme
• Hybrid work setup + up to 40 days fully remote abroad per year
• Private international health insurance
• Wellbeing allowance
• Home office setup bonus
• Breakfast on Tuesdays, lunch on Mondays & Wednesdays
• Regular team events and a big social expat community

Career & Development

You won’t get stuck here — the company invests heavily in growth. There’s an internal Academy where you can develop in areas like:

• Fraud
• Compliance
• Product
• Escalations
• Commercial

If you’re dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.