Supply Chain Coordinator

DHL Global Forwarding; Göteborgs kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

DHL Global Forwarding in Gothenburg is seeking a proactive Supply Chain Coordinator to join the Order Management Solutions Team on a permanent basis, with a start planned for November 2026. You will help deliver end-to-end supply chain solutions and provide high-quality customer service in an international environment.

Key activities include handling OMS issues, preparing KPI packs, and coordinating with Control Towers and Nordic/Central Europe teams.

Qualifications

• Excellent customer service skills.
• Strong organizational skills and ability to prioritize workload.
• Problem solving and proactive issue escalation.
• Teamworking and cross-functional collaboration.
• Experience driving or contributing to change management and continuous improvements.
• Fluent in Swedish and English, written and spoken.

Responsibilities

• First point of contact for OMS operational issues and customer queries.
• Preparation of regular daily, weekly, monthly reports and KPI packs.
• Work in line with SOP to ensure service levels are upheld.
• Maintain and develop relationships with internal and external stakeholders.
• Daily communication with origin Control Towers to support operational queries and vendor compliance.
• Support other Supply Chain Coordinators across the Nordic and Central/Eastern Europe region.

Skills

Customer service

Organizational skills

Problem solving

Teamwork

Change management

Communication skills

Tools

Excel

Infor Nexus

CW1 platform

Job description

DHL Group is a global logistics provider with a strong presence in over 220 countries and territories and a diverse team of over 570,000 employees. At DHL Group, which consists of five divisions, we're more than just about moving goods-our purpose is Connecting People, Improving Lives.

DHL Global Forwarding, Order Management Solutions Team, are looking for

Supply Chain Coordinator

For our Order Management Solutions (OMS) Team in Gothenburg we are looking for two new colleagues since the team is growing. OMS is interfacing with many areas of the business to provide end to end Supply Chain solutions to customers. We are looking for a proactive, solution oriented individual who has a positive outlook and a can-do attitude. Someone who is keen to learn and provide the best customer service at the highest level of quality.

The position is a permanent employment with planned start in November 2026.

Key Activities

• First point contact for all OMS operational issues and customer queries
• Preparation of regular daily, weekly, monthly reports and KPI Packs
• Work in line with the SOP to ensure service levels to the customer are upheld.
• Maintain and develop close working relationships with internal and external stakeholders.
• Daily communication with origin Control Towers to support operational queries and vendor compliance.
• Support other Supply Chain Coordinators on other accounts within the Nordic and Central/Eastern Europe region working in a truly international environment.
• Resolve issues, analysis and recurrence prevention.

Responsibilities will include the following key activities:

• Completion of daily tasks in accordance with the SOP.
• Running of daily reports to agreed service levels, distribution and follow up to resolution.
• Timely response and resolution to customer, origins, destinations, DHL, and internal queries.
• In line with the Operations Manager, support implementation of continuous improvement methodologies to add value to customer accounts
• Create weekly/Monthly/Quarterly KPIs packs in line with Customer requirements, checking data integrity and ensuring system is update correctly.
• Escalate when required to the Operations Manager possible service level failures
• Ensure Operations Manager is made aware of any issues which impact the customer.
• Cross train with other Supply Chain Coordinators to be able to provide support to each other during peak periods and periods of absence.
• Update SOP in line with changes signed off by the Operations Manager
• Ensure Origin processes are carried out correctly by monitoring the system Data Integrity

Occasional travel to customer sites/OMS offices if required.

Qualifications & Competencies

• Excel - Able to work with data using pivots, vlookups and IF statements.
• Infor Nexus Experience or excellent ability to understand new systems quickly
• Freight Forwarding Experience and knowledge of CW1 platform is desirable
• Excellent customer service skills
• Strong organizational skills & excellent ability to prioritize workload
• Problem Solving - Able to identify issues for escalation and suggest corrective action.
• Support Change - Able to support change and suggest ways of development
• Customer focused - Be confident in working with customers on a daily basis.
• Team Working - Ensure coherent process and structure is adhered to, whilst demonstrating the relevant initiative and drive to be able to work independently.
• Have experience driving or contributing to change management and continuous improvement initiatives, with a genuine interest in developing processes and ways of working.
• Embrace and demonstrate our core values: Excellence, Entrepreneurship, Teamwork, and Passion.
• Fluent in Swedish and English, both written and spoken. any other language beneficial