Customer Success Manager

Bannerflow AB; Stockholms kommun; On-site; SEK 500,000 - 700,000; Full time

Benefits offered by this job

Team events

Hackathons

Friday beers

Job summary

Bannerflow AB is seeking a passionate Customer Success Manager to strengthen relationships with enterprise customers in Stockholms län, Sweden. You will manage a portfolio from the point of signature, driving product adoption and measurable business value. Strong relationship-building skills, a commercial mindset, and the ability to analyze customer data are crucial for this role. Join us to thrive in a culture of passion, collaboration, and innovation. Enjoy activities like team events and hackathons.

Qualifications

• 4+ years of experience in Customer Success management roles, preferably in SaaS.
• Proven ability to effectively manage and complete customer projects.
• Strong relationship-building skills for trust and collaboration.

Responsibilities

• Own a portfolio of enterprise customers as the main contact.
• Drive product adoption and measurable business impact.
• Lead regular business reviews and strategic conversations.
• Build and execute account plans for customer retention and expansion.
• Identify upsell and cross-sell opportunities.

Skills

Customer project management

Customer relationship building

Data analysis

Upselling and negotiation

Excellent communication in English

Job description

Bannerflow is a fast‑growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels.

We’re on a company‑wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate. Our teams are highly autonomous, collaborative, and we are looking for another passionate Customer Success Manager to join us!

Key Responsibilities

• Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle.
• Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact.
• Lead regular business reviews and strategic customer conversations with day‑to‑day users and senior stakeholders.
• Build and execute account plans that support retention, renewal, and expansion across your customer portfolio.
• Identify and drive upsell and cross‑sell opportunities in collaboration with internal stakeholders.
• Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time.
• Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business.

Qualifications

• 4+ years of experience in Customer Success management roles, with experience or exposure to the SaaS industry being a strong plus.
• Proven ability to manage and complete customer projects effectively.
• Strong relationship‑building skills to foster trust and collaboration with customers.
• Excellent communication skills in English; additional languages are a bonus.
• Ability to analyze and report on customer data to derive actionable insights.
• Proficiency in upselling and negotiating with customers.
• Initiative and adaptability to meet changing customer and business needs.
• Strong problem‑solving skills with a customer‑first approach.
• Commercial mindset and understanding of business principles to drive growth.
• A humble, grounded, and collaborative attitude.

At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you'll help us strengthen relationships with our customers, drive success, and expand our footprint. You'll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons.

We believe that our employees are the key to our success and are committed to building a positive and supportive work environment where our employees can thrive and grow. We are dedicated to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.