Enterprise Customer Success Manager — AI-Driven Growth

Bannerflow; Stockholms kommun; On-site; SEK 70,000 - 90,000; Full time

Benefits offered by this job

Engaging culture with team events

Health Month activities

Opportunities for personal growth

Job summary

Bannerflow is searching for an experienced Customer Success Manager in Stockholm to manage a portfolio of enterprise customers. This role involves ensuring successful onboarding, product adoption, and customer satisfaction while driving retention and revenue growth. The ideal candidate should have over 4 years of experience in Customer Success, strong relationship-building and communication skills. Bannerflow fosters a creative and fun culture, emphasizing team spirit, growth, and collaboration.

Qualifications

• 4+ years of experience in Customer Success management, ideally in the SaaS industry.
• Proven ability to manage customer projects effectively.
• Strong problem-solving skills with a customer-first approach.

Responsibilities

• Own a portfolio of enterprise customers and act as the main point of contact.
• Drive product adoption and usage by translating Bannerflow into business impact.
• Lead regular business reviews and strategic customer conversations.

Skills

Customer Success management experience

Relationship-building skills

Excellent communication skills in English

Ability to analyze customer data

Proficiency in upselling and negotiating

Problem-solving skills

Commercial mindset

Job description

Bannerflow is searching for an experienced Customer Success Manager in Stockholm to manage a portfolio of enterprise customers. This role involves ensuring successful onboarding, product adoption, and customer satisfaction while driving retention and revenue growth. The ideal candidate should have over 4 years of experience in Customer Success, strong relationship-building and communication skills. Bannerflow fosters a creative and fun culture, emphasizing team spirit, growth, and collaboration.