Strategic Customer Success Manager - Utilities (Sweden)

Trimble Solutions Sweden AB; Västerås kommun; In loco; SEK 700.000 - 900.000; Tempo pieno

Descrizione del lavoro

Trimble Solutions Sweden AB in Västerås, Sweden is seeking a Customer Success Manager – Utilities to cultivate enduring relationships with utility clients and ensure they gain maximum value from Trimble’s software solutions.

You will collaborate with product, engineering, and sales teams to translate customer insights into actions, drive adoption, and identify upsell opportunities while maintaining high satisfaction and retention levels.

Competenze

• Proven experience in account management or taking care of customers.
• Experience with asset and infrastructure owners within the utility industry.
• Experience in the B2B software and solutions industry.
• Strong interpersonal and communication skills with a proactive, solution‑oriented mindset.
• Professional verbal and written proficiency in Swedish and English.

Mansioni

• Cultivate and sustain robust customer relationships.
• Act as a strategic liaison, communicating customer insights and needs to product, engineering, and sales teams.
• Drive product adoption and usage to ensure clients fully leverage their technology investment.
• Drive customer retention and identify growth opportunities for upselling and cross‑selling.
• Monitor customer health and satisfaction, proactively solving problems to deliver value.
• Collaborate across internal teams to ensure customer success.

Conoscenze

Account management

Client relationship management

Communication skills

Swedish & English

Interpersonal skills

Strumenti

CRM software

Data analytics

Descrizione del lavoro

Trimble Solutions Sweden AB in Västerås, Sweden is seeking a Customer Success Manager – Utilities to cultivate enduring relationships with utility clients and ensure they gain maximum value from Trimble’s software solutions.

You will collaborate with product, engineering, and sales teams to translate customer insights into actions, drive adoption, and identify upsell opportunities while maintaining high satisfaction and retention levels.