Customer Success Manager, Utilities

Trimble Solutions Sweden AB; Västerås kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Trimble Solutions Sweden AB in Västerås, Sweden is seeking a Customer Success Manager – Utilities to cultivate enduring relationships with utility clients and ensure they gain maximum value from Trimble’s software solutions.

You will collaborate with product, engineering, and sales teams to translate customer insights into actions, drive adoption, and identify upsell opportunities while maintaining high satisfaction and retention levels.

Qualifications

• Proven experience in account management or taking care of customers.
• Experience with asset and infrastructure owners within the utility industry.
• Experience in the B2B software and solutions industry.
• Strong interpersonal and communication skills with a proactive, solution‑oriented mindset.
• Professional verbal and written proficiency in Swedish and English.

Responsibilities

• Cultivate and sustain robust customer relationships.
• Act as a strategic liaison, communicating customer insights and needs to product, engineering, and sales teams.
• Drive product adoption and usage to ensure clients fully leverage their technology investment.
• Drive customer retention and identify growth opportunities for upselling and cross‑selling.
• Monitor customer health and satisfaction, proactively solving problems to deliver value.
• Collaborate across internal teams to ensure customer success.

Skills

Account management

Client relationship management

Communication skills

Swedish & English

Interpersonal skills

Tools

CRM software

Data analytics

Job description

Customer Success Manager – Utilities

• Västerås, Sweden

Why You’ll Love Working With Us

At Trimble, we’re not just a company that "does good" – we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter: our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data‑driven insights that reduce waste.

Collaborate with like‑minded people: our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. Trimble thrives on individuals who take initiative and embrace ownership.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it’s helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

Responsibilities

• Cultivate and sustain robust customer relationships.
• Act as a strategic liaison, communicating customer insights and needs to product, engineering, and sales teams.
• Drive product adoption and usage to ensure clients fully leverage their technology investment.
• Drive customer retention and identify growth opportunities for upselling and cross‑selling.
• Monitor customer health and satisfaction, proactively solving problems to deliver value.
• Collaborate across internal teams to ensure customer success.

Logistics

• Location: Västerås, Sweden
• Travel Requirement: 15% (occasionally travel to visit clients)

Essential Skills & Experience

• Proven experience in account management or otherwise taking care of customers well‑being.
• Experience working with critical asset and infrastructure owners within the utility industry.
• Experience in the B2B software and solutions industry.
• Strong interpersonal and communication skills with a proactive, solution‑oriented mindset and the versatility to thrive both autonomously and collaboratively.
• Professional verbal and written proficiency in Swedish and English.

Bonus Points For

• Professional verbal and written proficiency in Norwegian.