Strategic Customer Success Manager - Remote

Primekey Solutions AB; Solna kommun; On-site; SEK 420,000 - 640,000; Full time

Job summary

Keyfactor is seeking a Customer Success Manager to maximize customer satisfaction and retention through proactive engagement and alignment with company goals. The role entails executing strategic initiatives, understanding customers' objectives, and collaborating across departments to support needs.

Ideal candidates have advocacy or customer service experience, solid IT product knowledge, and strong communication skills to thrive in a fast-paced environment.

Qualifications

• Associate degree or equivalent in Communications, Business Administration, or related field preferred.
• Experience in roles focused on customer advocacy or customer service.
• Comprehensive understanding of IT products and services with industry dynamics.
• Strong knowledge of Microsoft operating systems and related software products.
• Efficient use of Microsoft Windows and Office applications.
• Professional oral and written communication skills.
• Strong organizational skills and effective multitasking.
• Successful collaboration skills in team environments.
• Demonstrates self-motivation and efficient project completion.
• Thrives in fast-paced, deadline-oriented environments.
• Proficient in influencing, motivating, and leading team members.
• Establishes strong rapport and trust with colleagues and clients.

Responsibilities

• Execute strategic initiatives to maximize customer satisfaction and retention.
• Lead efforts to optimize customer outcomes through proactive engagement.
• Align customer success strategies with Keyfactor's overall goals and objectives.
• Develop a proficient understanding of customers' business objectives and Keyfactor's solutions.
• Collaborate proficiently with various departments in Keyfactor to support customer needs.
• Identify potential upsell or expansion opportunities with minimal guidance.
• Monitor customer activities independently to assess the risk of non-renewal and develop mitigation strategies.
• Coordinate internal resources effectively to resolve customer queries and issues.
• Act as a representative of customer perspectives to guide CSM leadership.
• Provide direction and training to junior CSM team members, contributing to training curriculum.

Skills

Customer advocacy

IT product understanding

MS Office proficiency

Strong communication

Great organization

Multitasking

Collaboration

Self-motivation

Deadline-driven

Relationship building

Education

Associate degree or equivalent in Communications/Business Admin

Tools

MS Windows

MS Office

Job description

Keyfactor is seeking a Customer Success Manager to maximize customer satisfaction and retention through proactive engagement and alignment with company goals. The role entails executing strategic initiatives, understanding customers' objectives, and collaborating across departments to support needs.

Ideal candidates have advocacy or customer service experience, solid IT product knowledge, and strong communication skills to thrive in a fast-paced environment.