Strategic Customer Success Manager

Feefo; Sweden; Remote; SEK 55,000 - 75,000; Full time

Job summary

A leading review platform company in Sweden is seeking a Customer Success Manager to enhance client retention and revenue growth. This role involves building strong client relationships, executing upselling strategies, and ensuring clients maximize their platform’s value. Candidates should have over 4 years of experience in customer success, with strong communication and problem-solving skills. A passion for customer advocacy and the ability to manage accounts effectively is essential.

Qualifications

• 4+ years of customer success experience with a focus on global or enterprise accounts.
• Strong commercial acumen and a focus on revenue generation.
• Proven ability to prioritize and manage multiple projects.

Responsibilities

• Build strong customer relationships and drive renewals.
• Develop and execute targeted upselling and cross-selling strategies.
• Conduct quarterly business reviews to assess customer satisfaction.

Skills

Customer success expertise

Account management

Problem-solving

Communication skills

Analytical skills

Education

4+ years in customer success

Tools

CRM (Dynamics)

Job description

A leading review platform company in Sweden is seeking a Customer Success Manager to enhance client retention and revenue growth. This role involves building strong client relationships, executing upselling strategies, and ensuring clients maximize their platform’s value. Candidates should have over 4 years of experience in customer success, with strong communication and problem-solving skills. A passion for customer advocacy and the ability to manage accounts effectively is essential.