Customer Success Manager: Drive Adoption & Growth

PIHR - The Future of Equal Pay; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Pihr is seeking a Customer Success Manager to own a portfolio of customers through their journey, driving adoption and translating pay equity insights into action. You will build trusted relationships with both operational users and senior decision-makers, while collaborating with Sales, Advisory and Product to enhance the customer experience.

You will lead renewals, identify opportunities across products and markets, and contribute to scalable CS processes including AI-enabled workflows.

Qualifications

• Strong relationship-building with sound commercial judgement.
• Ability to move between strategic dialogue and hands-on execution.
• Willingness to take initiative and turn insight into action.

Responsibilities

• Own and develop a portfolio of customers throughout their journey with Pihr.
• Drive adoption and help customers turn pay equity insights into meaningful action.
• Build trusted relationships with operational users and senior decision-makers.
• Lead renewals and identify opportunities across products, services, markets and group companies.
• Maintain a clear view of customer health, risks and development opportunities.
• Work closely with Sales, Advisory and Product to strengthen the customer experience.
• Help develop scalable CS processes, playbooks and AI-enabled ways of working.

Skills

Relationship-building

Commercial judgement

Strategic dialogue

Hands-on execution

Initiative

Independence

Team collaboration

Account growth mindset

Bilingual communication (Swedish &

Job description

Pihr is seeking a Customer Success Manager to own a portfolio of customers through their journey, driving adoption and translating pay equity insights into action. You will build trusted relationships with both operational users and senior decision-makers, while collaborating with Sales, Advisory and Product to enhance the customer experience.

You will lead renewals, identify opportunities across products and markets, and contribute to scalable CS processes including AI-enabled workflows.