Remote Customer Success Director for Insurance SaaS

Sapiens; Stockholms kommun; Hybrid; SEK 1,200,000 - 1,800,000; Full time

Job summary

Sapiens International is hiring a Customer Success Director to lead a portfolio of insurance customers with a playbook driven approach. You will be the named CS contact, accountable for health and renewals from go-live and driving value at scale across accounts.

You will own account health, adoption, and expansion signals and work with Sales, Support, Delivery and Product to orchestrate success. This is a remote-friendly role with Stockholm, Copenhagen, or Oslo options.

Qualifications

• 5+ years in a customer-facing role managing a portfolio.
• Insurance domain experience with P&C, Life & Pensions, or reinsurance.
• Track record building CS plans and measurable retention.
• Experience running a playbook-led CS motion across many accounts.
• Strong communication and interpersonal skills with influence.

Responsibilities

• Deliver CS motion for your book per framework and playbooks.
• Be the named CS contact and maintain relationships from go-live.
• Own account health and product adoption; track metrics and act early.
• Run templated CS plans connecting customer goals to value.
• Protect retention and orchestrate escalation resolutions.
• Coordinate Sales, Support, Delivery, Product, Enablement.
• Identify expansion opportunities and pass to Sales.
• Use AI-assisted monitoring for efficient account management.

Skills

Portfolio management

Account management

Insurance domain

Stakeholder influence

Communication skills

Problem solving

Job description

Sapiens International is hiring a Customer Success Director to lead a portfolio of insurance customers with a playbook driven approach. You will be the named CS contact, accountable for health and renewals from go-live and driving value at scale across accounts.

You will own account health, adoption, and expansion signals and work with Sales, Support, Delivery and Product to orchestrate success. This is a remote-friendly role with Stockholm, Copenhagen, or Oslo options.