Site Manager & Service Hub Lead – Sustainable Workplace

COWI AB; Göteborgs kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

COWI AB in Stockholm is seeking a Site Manager / Service Hub Responsible for Sustainable Workplace Services. The role combines supplier coordination with ensuring a high‑quality visitor and employee experience on site.

You will manage daily operations, safety, reception tasks and budgetary controls. We value service-minded individuals with facility management experience, capable of driving KPI-based improvements while coordinating internal and external stakeholders in an international

Qualifications

• Experience in hospitality/front-of-house or customer service is a strong plus.
• Experience in facility management and workplace services.
• Comfortable working toward defined goals using KPIs and contracts.
• Organised and able to handle multiple tasks simultaneously.
• Structured, collaborative, and able to deliver a positive visitor experience.
• Fluent in Swedish and English, both spoken and written.
• Experience from an international organisation; knowledge of safety, security and ISO processes.

Responsibilities

• Coordinate end‑to‑end delivery of SWS services (cleaning, canteen, maintenance, space management, waste handling, building maintenance, technical installations, security) in line with contracts, quality, and KPIs.
• Maintain day-to-day contact with the SWS supplier and landlord; chair supplier meetings; manage daily supplier activities including catering.
• Follow up deliveries, analyze results and drive improvements.
• Ensure compliance with SWS standards, processes and deadlines, including ISO‑related activities.
• Own workplace safety and emergency preparedness: update emergency folders and contact lists.
• Support Head of Section with pricing terms and supplier contract knowledge.
• Coordinate communications between internal stakeholders and external partners.
• Directly supervise projects and tasks to meet time, budget and quality requirements.
• Lead visitors’ experience: greet, issue visitor cards, provide information and emergency briefings.
• Manage reception, switchboard and postal services; handle calls, messages and packages.

Skills

Service mindset

Facilities management

Supplier coordination

KPI tracking

Communication

Emergency preparedness

Budget awareness

Swedish

English

ServiceNow

Tools

ServiceNow

Job description

COWI AB in Stockholm is seeking a Site Manager / Service Hub Responsible for Sustainable Workplace Services. The role combines supplier coordination with ensuring a high‑quality visitor and employee experience on site.

You will manage daily operations, safety, reception tasks and budgetary controls. We value service-minded individuals with facility management experience, capable of driving KPI-based improvements while coordinating internal and external stakeholders in an international