Assistant Workplace lead

CBRE; Stockholms kommun; On-site; SEK 550,000 - 850,000; Full time

Job summary

CBRE Global Workplace Solutions in Stockholm seeks an Assistant Workplace Lead to deputize for the Workplace Operations Lead, delivering strategic support and operational leadership across the campus. Based at the client premises in Stockholm, you will help ensure high-quality service delivery and customer satisfaction.

You will drive continuous improvement, manage governance and reporting, and build strong relationships with stakeholders and service partners, communicating in English and

Responsibilities

• Build and maintain strong relationships with stakeholders across campus and act as a senior point of contact
• Represent CBRE interests and teams while aligning with the client’s needs and expectations
• Support in client engagement activities and service review meetings with senior stakeholders
• Communicate operational updates, changes, and improvements to stakeholders in both English and Swedish
• Foster collaborative relationships with service providers and suppliers
• Collate, prepare and analyse performance and governance reports to enable client sign off
• Collaborate with Workplace operations- lead, managers and Finance teams to prepare accurate forecasts, financial performance reviews and budget drafts
• Develop and maintain operational reports, dashboards, and performance metrics
• Prepare analysis and presentations on operational performance and trends and make recommendations for improvements

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an Assistant Workplace Lead to join our team in Stockholm. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.

As Assistant Workplace Lead you will deputize to the Workplace Operations Lead, providing strategic support and operational leadership across campus. This role drives operational excellence, leads improvement projects, and supports governance and reporting activities to ensure high-quality service delivery and customer satisfaction.

Acting as a trusted partner to the Workplace Operations Lead, this role ensures continuity of leadership, drives operational initiatives, and maintains strong relationships with stakeholders and service partners. The Assistant Lead plays a critical role in translating strategic vision into operational execution, supporting the team to deliver consistent, efficient, and customer-focused facilities services across all sites within the geographical scope.

What You’ll Do

Client relationship and stakeholder engagement

• Build and maintain strong relationships with stakeholders across campus and act a senior point of contact
• Represent CBRE interests and teams while aligning with the client’s needs and expectations
• Support in client engagement activities and service review meetings with senior stakeholders
• Communicate operational updates, changes, and improvements to stakeholders in both English and Swedish
• Foster collaborative relationships with service providers and suppliers

Finance, governance and reporting

• Be well-versed in CBRE’s contractual commitments, including financial, commercial and performance models and ensure operational compliance with contractual obligations
• Collate, prepare and analyse performance and governance reports to enable client sign off
• Collaborate with Workplace operations- lead, managers and Finance teams to prepare accurate forecasts, financial performance reviews and budget drafts
• Develop and maintain operational reports, dashboards, and performance metrics to help the team and client to better understand the operational output
• Prepare analysis and presentations on operational performance, key performance indicators, customer satisfaction and trends and make recommendations for improvements and service adjustments

Leadership and team support

• Support the Workplace Operations Lead in team leadership and management
• Provide guidance, coaching, and support to Workplace Operations Managers
• Foster a culture focused on service excellence, proactiveness and continuous improvement
• Support performance management activities, succession planning and team development initiatives
• Drive the one team and service first mindset across campus alongside the client
• Review and sign off on annual leave and other resource planning activities

Operational leadership and site management

• Support the Workplace Operations Lead in overseeing facilities operations and service delivery
• Good understanding of CBRE’s contractual commitments, including statement of work, matrix of responsibility and service level agreements in order to translate these into effective deliverables for the teams in collaboration with the Workplace operations lead
• Act as deputy to the Workplace Operations Lead, providing leadership continuity in their absence
• Monitor service delivery performance and identify areas requiring attention or improvement and coordinate with Workplace operations managers to resolve challenges and implement improvements
• Working closely with QHSE- and operational teams to ensure sites are fully compliant with the client’s and CBRE’s QHSE standards
• Ensure health and safety policies and observations are logged to minimize risk exposure and enable a safe workplace environment
• Review and sign off all campus applicable risk assessments together with the Workplace Operations Manager

Improvement projects and strategic initiatives

• Lead and manage improvement projects to enhance operational efficiency and service quality
• Identify opportunities for process improvements and implement solutions
• Drive continuous improvement initiatives across campus operations
• Be an active participant in our vendor care program, working closely with strategically important service partners across the contract
• Support implementation of transformational change programs, including the Evolve program
• Analyse operational data and trends to inform strategic decision-making
• Program manage key projects, acting as a conduit between the client and CBRE’s operational and project teams

Working hours and location

This position is based at the client’s premises in Kista, Stockholm. This role requires onsite presence Monday to Friday, 08:00 to 17:00, depending on business needs. Occasional travel to other locations may be required.

About CBRE Global Workplace Solutions

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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