Site IT Service Delivery Specialist

Hitachi Energy, Västerås; Västerås kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Collective bargaining agreement

Wellness allowance

Excellent career opportunities within

A mentor to support you during the on-

Various training and professional开发机会

A diverse workplace with more than 70+

Benefits portal with thousands of

A mentor to support you during the on-

Job summary

Hitachi Energy in Västerås, Sweden, is seeking an IT Service Management Lead to liaison between business and IT stakeholders, oversee delivery of IT services, and manage incidents, changes, and improvements. You will prioritize demands, ensure governance, and drive stable IT operations.

The role requires strong ITIL-based service management, stakeholder engagement, and cybersecurity awareness, with opportunities for professional growth within Hitachi Energy globally.

Qualifications

• ITIL-based service management expertise, including incident, problem, and change management.
• Strong stakeholder, vendor, and business relationship management skills.
• Analytical thinking with proven problem-solving and service improvement capabilities.
• Effective communication skills with the ability to engage technical and business audiences.
• Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
• Understanding of cybersecurity, compliance, and IT governance requirements.

Responsibilities

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful delivery of IT projects and improvements.

Skills

ITIL service mgmt

Stakeholder management

Vendor management

Problem solving

Communication skills

ServiceNow

Tools

ServiceNow

Microsoft 365

Job description

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful delivery of IT projects and improvements.

Your background

• ITIL-based service management expertise, including incident, problem, and change management.
• Strong stakeholder, vendor, and business relationship management skills.
• Analytical thinking with proven problem-solving and service improvement capabilities.
• Effective communication skills with the ability to engage technical and business audiences.
• Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
• Understanding of cybersecurity, compliance, and IT governance requirements.

What We Offer

• Collective bargaining agreement
• Wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• A mentor to support you during the onboarding phase
• Various training and professional development opportunities
• A diverse workplace with more than 70 nationalities represented in Sweden
• Benefits portal with thousands of discounts and offers