Site IT Service Delivery Specialist

Hitachi Energy Sweden AB; Västmanlands län; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Collective bargaining agreement

Flexible working hours

Wellness allowance

Career opportunities within Hitachi E,

Mentor during onboarding

Training and professional development

Diverse workplace with 70+ nationalies

Job summary

Hitachi Energy Sweden AB is seeking an IT Service Manager to act as the primary liaison between business stakeholders, IT service providers, and vendors, coordinating the delivery of infrastructure, applications, and end-user IT services.

The role focuses on incident and change management, governance, and continuous improvement, ensuring secure and compliant operations while delivering high customer satisfaction across Sweden.

Qualifications

• Experience in ITIL-based service management and governance.
• Proven ability to manage stakeholder and vendor relationships.
• Strong analytical thinking and problem-solving capabilities.
• Excellent communication with both technical and business audiences.

Responsibilities

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents and prioritize business demands and IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations and continuous service improvement.

Skills

ITIL-based service management

Stakeholder & vendor management

Analytical thinking & problem solving

Communication skills

Tools

ServiceNow

Microsoft 365

Job description

How You’ll make an impact

• Act as the primary liaison between business stakeholders, IT service providers, and vendors.
• Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
• Manage incidents, service requests, escalations, problem resolution, and change activities.
• Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
• Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
• Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful delivery of IT projects and improvements.

Your background

• ITIL-based service management expertise, including incident, problem, and change management.
• Strong stakeholder, vendor, and business relationship management skills.
• Analytical thinking with proven problem-solving and service improvement capabilities.
• Effective communication skills with the ability to engage technical and business audiences.
• Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
• Understanding of cybersecurity, compliance, and IT governance requirements.

What We Offer

• Collective bargaining agreement
• Flexible working hours
• Wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• A mentor to support you during the onboarding phase
• Various training and professional development opportunities
• A diverse workplace with more than 70 nationalities represented in Sweden
• Additional compensation during parental leave
• Benefits portal with thousands of discounts and offers