Service Operations Coordinator – Finland

Trane Technologies; Stockholms kommun; On-site; SEK 320,000 - 520,000; Full time

Job summary

Trane Technologies seeks a Service Coordinator to lead and support a team of Service Technicians across Finland. You will plan workloads, coordinate daily activities, and ensure strong communication between customers and technicians to meet service goals.

You will oversee procurement, maintenance planning, and documentation in planning systems and Oracle, while driving service quality and customer satisfaction. Fluency in English and Finnish is required.

Qualifications

• Minimum high school education; university degree preferred.
• At least 3 years coordinating work in service.
• Experience leading a small team.
• Strong customer orientation and relationship-building.

Responsibilities

• Plan and allocate workloads for Service Technicians.
• Supervise safety and quality of service work.
• Review service reports and documentation for accuracy.
• Identify and implement process improvements to enhance productivity and service quality.
• Collaborate with Sales and internal teams.
• Lead regular coordination meetings and manage backlog and priorities.
• Schedule service jobs, materials, subcontractors, and ensure timely completion.
• Prepare work orders and dispatch technicians.
• Plan and track preventive maintenance per contracts or operational needs.
• Manage orders and documentation in planning systems and Oracle.
• Oversee end-to-end procurement: POs, parts, receipts, transactions.
• Maintain databases and records (orders, contracts, equipment, invoices).
• Ensure safety rules and perform site safety follow-ups.
• Support customer satisfaction and coordinate responses.
• Handle warranty claim collection and reporting.
• Log service activities and invoicing packages.
• Perform quarterly stock checks with Spare Parts team and reconcile with Oracle.

Skills

Customer orientation

Organizational skills

Prioritization

Assertiveness

Proactiveness

Work under pressure

MS Office / computer literacy

English and Finnish

Education

High school diploma

University education preferred

Tools

MS Office

Oracle

Job description

Trane Technologies seeks a Service Coordinator to lead and support a team of Service Technicians across Finland. You will plan workloads, coordinate daily activities, and ensure strong communication between customers and technicians to meet service goals.

You will oversee procurement, maintenance planning, and documentation in planning systems and Oracle, while driving service quality and customer satisfaction. Fluency in English and Finnish is required.