Nordic Technical Service Coordinator (Field & Support)

Danfoss; Linköpings kommun; Hybrid; SEK 480,000 - 620,000; Full time

Job summary

Danfoss is seeking a service coordinator to support critical service operations across Scandinavia. You will combine technical knowledge with strong coordination to assist customers, service engineers, and partners working with Danfoss frequency converters and drive solutions.

The role allows hybrid work from Linköping, Stockholm, Malmö, or Gothenburg areas. You will manage end-to-end service cases, gather technical information, and ensure engineers have the right details before site visits.

Qualifications

• Technical background in electrical engineering, automation, electronics or a related field.
• Experience in service coordination/operations in an industrial or field service environment.
• Strong organizational skills and ability to manage multiple service cases and changing priorities.
• Clear and confident communication with customers, technicians, partners, and internal stakeholders.
• Fluency in Swedish and English; additional Scandinavian languages is a plus.

Responsibilities

• Coordinate end-to-end service cases across Scandinavia, from request creation to closure.
• Act as the primary customer contact, gathering technical information and clarifying service requirements.
• Schedule and dispatch field resources and partners, prioritizing by impact and complexity.
• Follow up on execution and documentation, ensuring timely completion with high-quality information.
• Identify and drive operational improvements to reduce delays and improve the customer experience.

Skills

Electrical engineering background

Service coordination

Organizational skills

Communication skills

Swedish & English fluency

Job description

Danfoss is seeking a service coordinator to support critical service operations across Scandinavia. You will combine technical knowledge with strong coordination to assist customers, service engineers, and partners working with Danfoss frequency converters and drive solutions.

The role allows hybrid work from Linköping, Stockholm, Malmö, or Gothenburg areas. You will manage end-to-end service cases, gather technical information, and ensure engineers have the right details before site visits.