Service Dispatcher

Kalmar; Piteå kommun; Hybrid; SEK 420,000 - 560,000; Full time

Benefits offered by this job

Hybrid or remote working

Career development

Industry-leading equipment

Meaningful work

Global team culture

Job summary

Kalmar is seeking a Service Dispatcher to own daily service delivery and customer support across Sweden. Based in Piteå, you will coordinate technician schedules, safeguard service commitments, and oversee invoicing preparation, impacting regional operations.

You will act as the link between customers, field technicians, and suppliers, handling warranty cases and returns while maintaining high service standards. Swedish and English fluency is expected.

Qualifications

• Commercial and/or technical educational background.
• 3–5 years of service coordination, dispatch, or operational experience.
• Experience with SAP and Salesforce is advantageous.

Responsibilities

• Plan, schedule, and optimize daily work of service technicians across northern Sweden.
• Serve as primary contact for customers, suppliers, and internal teams to meet service commitments.
• Evaluate completed work, monitor service quality, and manage warranty claims and invoicing.

Skills

Service coordination

Dispatch

Customer service

Organizational excellence

Communication

Education

Commercial and/or technical education

Tools

SAP

Salesforce

Job description

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

We’re looking for a Service Dispatcher who is ready to take ownership of daily service delivery and customer support across Sweden.

In this role, you won’t just be scheduling jobs - you’ll be the backbone of our operational excellence in northern Sweden. Acting as the crucial link between our customers, field technicians, and suppliers, you will coordinate technician schedules, safeguard our service commitments, and ensure total customer satisfaction. It’s a dynamic platform where you will manage warranty cases, streamline return processes, and oversee invoicing preparation, directly impacting the success and efficiency of our regional operations.

If you are an organized, service-minded professional who thrives under pressure and enjoys juggling multiple priorities in a collaborative environment, we’d love to hear from you!

This role is based in Piteå, Sweden.

What are your key responsibilities:

Service Coordination & Dispatch: Plan, schedule, and optimize the daily work of service technicians, primarily serving our customers and team across northern Sweden.

Customer & Operations Support: Act as the primary, go-to contact for customers, suppliers, and internal service teams to ensure all service commitments are seamlessly met.

Service Quality & Follow-Up: Evaluate completed work, monitor service quality, and maintain strong operational standards.

Administrative Management: Efficiently handle warranty claims, process returns, and prepare accurate invoicing to keep operations running smoothly.

What we offer you:

Customers depend on us. Our focus isn’t optional - it's what keeps terminals running and trust alive.

• Flexibility that works: Support for hybrid or remote working models alongside a healthy balance between work and leisure.
• Unlimited development opportunities: Continuous career progression and exposure to senior leadership and international markets.
• Innovative technology: Deep alignment with industry-leading, sustainable heavy mobile equipment and infrastructure.
• Meaningful work: Contribute directly to the efficiency and modernization of global trade networks.
• Strong company culture: Become an integral part of Kalmar's supportive, collaborative global community.

What you bring to the role:

Educational Foundation: Commercial and/or technical educational background.

Proven Experience: 3-5 years of success in a service coordination, dispatch, or operational role within the service industry (experience in the automotive sector is highly preferred).

Technical & System Savvy: A strong technical interest paired with solid computer proficiency; experience with SAP and Salesforce is considered a distinct advantage.

Organizational Excellence: Outstanding administrative capacity, a highly structured mindset, and a passion for organizing complex workflows.

Communication & Language Skills: Fluent in both Swedish and English (written and spoken) with exceptional interpersonal and customer-oriented skills.

Collaborative Spirit: A proactive team player who thrives in a fast-paced, high-energy environment.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,300 people. In 2025, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com