Technical Service Coordinator- Scandinavia

Danfoss; Stockholms kommun; Hybrid; SEK 640,000 - 760,000; Full time

Job summary

Danfoss is seeking a service coordination professional to keep critical service operations running smoothly across Scandinavia. You will combine technical understanding with strong coordination to support customers, service engineers, and partners working with Danfoss frequency converters and drive solutions.

In this role, you will coordinate end-to-end service cases, act as the main customer contact, schedule field resources, and drive improvements to shorten delays and enhance the customer

Qualifications

• Technical background in electrical engineering, automation or electronics.
• Experience in service coordination or field service environments.
• Strong organizational skills to manage multiple service cases.
• Clear and confident communication with customers and stakeholders.
• Fluency in Swedish and English; additional Scandinavian languages are a plus.

Responsibilities

• Coordinate end-to-end service cases across Scandinavia from request to closure.
• Act as the primary customer contact, clarifying service requirements and information.
• Schedule and dispatch field resources and partners, prioritizing by impact and complexity.
• Follow up on execution and documentation with high-quality information.
• Identify and drive operational improvements to reduce delays and improve collaboration.

Skills

Electrical engineering background

Automation experience

Electronics

Service coordination

Communication skills

Swedish & English fluency

Job description

The Impact You'll Make

You play a key role in keeping critical service operations running smoothly across Scandinavia. In this position, you combine technical understanding with strong coordination skills to support customers, service engineers, and partners working with Danfoss frequency converters and drive solutions.

By coordinating complex service cases end to end, you help ensure customers in Denmark, Norway, and Sweden receive reliable, timely support when it matters most. Your technical background enables you to understand customer challenges, assess service requirements, and communicate effectively with both customers and field service engineers.

Through your daily decisions and continuous improvement mindset, you help strengthen Danfoss' service experience and long-term customer trust across the region.

This position can be based at our offices in Linköping or Stockholm, or you can work from a home office in the Malmö or Gothenburg area.

What You'll Be Doing

• Coordinate end-to-end service cases across Scandinavia, from request creation to successful closure, ensuring smooth execution and clear ownership


• Act as the primary customer contact, gathering technical information, clarifying service requirements, and ensuring engineers are equipped with the right information before site visits


• Schedule and dispatch field resources and partners, making daily prioritization decisions based on customer impact and technical complexity


• Follow up on execution and documentation, ensuring service work is completed on time and closed with high-quality, accurate information


• Identify and drive operational improvements that reduce delays, improve collaboration, and enhance the customer experience

What We're Looking For

• Technical background within electrical engineering, automation, electronics, or a related field


• Experience in service coordination, service operations, commissioning engineer or technical customer service in an industrial or field service environment


• Solid organizational skills with the ability to manage multiple service cases and changing priorities


• Clear and confident communication skills with customers, technicians, partners, and internal stakeholders


• Fluency in Swedish and English; additional Scandinavian languages are considered an advantage

What You'll Get from Us

At Danfoss, you'll join a collaborative and international service organization where your contribution is visible and valued. We offer a role with real operational influence, close collaboration across countries, and opportunities to grow your coordination and leadership capabilities.

You’ll work in a culture built on trust, inclusion, and continuous improvement, supported by knowledgeable colleagues and a strong purpose: driving sustainable solutions and reliable service for our customers across the region.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.