Senior Service Delivery & Operations Lead

Norvion Systems AB; Västra Götalands län; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

Norvion Systems AB in Gothenburg, Sweden is seeking a Senior Operational Lead / Service Delivery Manager to ensure seamless delivery and robust performance of core enterprise systems for a premier client.

The role bridges technical operations and business expectations, leading operational delivery in a DevOps-driven environment, coordinating incidents, and maintaining high-level customer communications. Fluency in English and Swedish work authorization preferred.

Qualifications

• Senior operational leader with proven delivery leadership.
• Hands-on DevOps and production support experience.
• Strong ITSM knowledge and stakeholder management.
• Fluent in English (written and spoken).
• Authorized to work in Sweden by project start date preferred.

Responsibilities

• Lead operational delivery and continuous improvements in a modern DevOps environment.
• Coordinate incident management and production support activities.
• Manage complex stakeholder environments and ensure clear customer communication.
• Coach and guide cross-functional teams toward operational maturity.

Skills

Proven Leadership

DevOps

ITSM frameworks

Stakeholder Management

Communication & Influence

English Fluency

Work Authorization (Sweden)

Job description

Norvion Systems AB in Gothenburg, Sweden is seeking a Senior Operational Lead / Service Delivery Manager to ensure seamless delivery and robust performance of core enterprise systems for a premier client.

The role bridges technical operations and business expectations, leading operational delivery in a DevOps-driven environment, coordinating incidents, and maintaining high-level customer communications. Fluency in English and Swedish work authorization preferred.