Senior Operational Lead / Service Delivery Manager

Norvion Systems AB; Västra Götalands län; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

Norvion Systems AB in Gothenburg, Sweden is seeking a Senior Operational Lead / Service Delivery Manager to ensure seamless delivery and robust performance of core enterprise systems for a premier client.

The role bridges technical operations and business expectations, leading operational delivery in a DevOps-driven environment, coordinating incidents, and maintaining high-level customer communications. Fluency in English and Swedish work authorization preferred.

Qualifications

• Senior operational leader with proven delivery leadership.
• Hands-on DevOps and production support experience.
• Strong ITSM knowledge and stakeholder management.
• Fluent in English (written and spoken).
• Authorized to work in Sweden by project start date preferred.

Responsibilities

• Lead operational delivery and continuous improvements in a modern DevOps environment.
• Coordinate incident management and production support activities.
• Manage complex stakeholder environments and ensure clear customer communication.
• Coach and guide cross-functional teams toward operational maturity.

Skills

Proven Leadership

DevOps

ITSM frameworks

Stakeholder Management

Communication & Influence

English Fluency

Work Authorization (Sweden)

Job description

About Norvion Systems AB

Headquartered in Gothenburg, Sweden, Norvion Systems AB is an innovative engineering company dedicated to deploying cutting-edge AI, robotics, and embedded systems solutions across the Nordic region and Europe. We bridge advanced technological innovation with successful real-world deployments, serving as Europe’s trusted engineering partner.

Our leadership and core technical teams comprise industry veterans and technical experts from global tech pioneers, Tier 1 suppliers, and intelligent cockpit fields. We cultivate a practical, reliable, and quality-driven Nordic engineering culture. At Norvion, you will work at the forefront of Embodied AI and advanced edge platform engineering, collaborating with top-tier research institutions and industrial leaders to push the limits of technology.

The Opportunity

To ensure the seamless delivery and robust operational performance of our core enterprise systems, we are currently supporting a premier client in Gothenburg in the search for an experienced Senior Operational Lead / Service Delivery Manager.

Key Focus Areas

In this role, you will bridge the gap between technical operations and business expectations, driving excellence across the following areas:

• Operational Excellence: Leading operational delivery, driving continuous improvements, and ensuring high-availability service delivery in a modern DevOps environment.
• Incident & Coordination: Orchestrating incident management, production support, and fast-paced operational coordination.
• Stakeholder & Customer Success: Managing complex stakeholder environments and maintaining transparent, high-level customer communication.
• Team Leadership: Coaching, mentoring, and guiding cross-functional teams toward operational maturity and collaborative success.

Profile & Qualifications

We are looking for a senior professional who thrives in dynamic environments and possesses a strong delivery mindset:

• Proven Leadership: Extensive experience as a Service Delivery Manager, Operational Lead, or a closely related senior operational role.
• Tech Ecosystem Knowledge: Hands-on understanding of DevOps environments, production support setups, and IT service management (ITSM) frameworks.
• Communication & Influence: Exceptional stakeholder management skills and the ability to articulate complex technical status into clear customer communications.
• Language Skills: Fluent in English (both written and spoken) is a mandatory requirement.
• Work Authorization: The legal right to work in Sweden by the project start date (or possessing an active permit that allows an immediate start without a new application process) is strongly preferred due to the August 2026 timeline.

Why Choose Norvion?

• A Stage to Push Boundaries: "Engineering Beyond Boundaries" — We provide direct, hands-on exposure to the future of advanced automotive systems, general-purpose robotics, and embodied intelligence.
• Work with Tech Experts: Collaborate closely with a highly skilled engineering team boasting deep European delivery experience. No red tape, just pure engineering excellence.
• Nordic Work Culture: Embrace a flexible, flat, and results-oriented environment that values work-life balance and individual growth.