Senior IT Service Delivery Leader

Nordic Investin Group Aktiebolag; Gestra; Sur place; SEK 900 000 - 1 150 000; Plein temps

Résumé du poste

Nordic Investin Group Aktiebolag is seeking an IT Service Delivery Manager. You will own service performance, coordinate internal teams and external service providers, and manage major incident communications to ensure reliable workplace and infrastructure services.

The role requires senior IT service delivery or operations management experience, practical ITIL knowledge, and strong supplier, SLA and commercial management.

Qualifications

• Senior IT service delivery or operations management experience.
• Practical ITIL knowledge applied pragmatically.
• Supplier, SLA and commercial management ability.
• Experience leading major incident and problem management.
• Clear reporting and stakeholder communication.
• Professional English; Swedish may be required for local operations.

Responsabilités

• Own service performance, reviews and improvement plans.
• Coordinate internal teams and external service providers.
• Manage major incident communication and follow up.
• Improve service levels, measures and operational reporting.
• Oversee change, capacity, continuity and lifecycle risks.
• Build trusted relationships with business service owners.

Connaissances

Senior IT service delivery

ITIL knowledge

SLA management

Major incident handling

Stakeholder communication

English proficiency

Description du poste

Nordic Investin Group Aktiebolag is seeking an IT Service Delivery Manager. You will own service performance, coordinate internal teams and external service providers, and manage major incident communications to ensure reliable workplace and infrastructure services.

The role requires senior IT service delivery or operations management experience, practical ITIL knowledge, and strong supplier, SLA and commercial management.