Driftledare

NKT; Blekinge län; On-site; SEK 850,000 - 1,250,000; Full time

Job summary

NKT is seeking an IT Support Manager to lead an onsite team across Sweden and Denmark, driving stability and efficiency in a growing, globally-focused business. The role anchors ITIL practices, knowledge management and continuous improvement to support NKT’s green transition.

The candidate will partner with senior management, translate business needs into scalable support solutions, and build cross-country collaboration to deliver best-in-class IT services and a modern IT environment.

Qualifications

• Several years of experience leading people and IT service delivery.
• Solid understanding of ITIL and modern IT support practices.
• Broad technical understanding.
• Experience with financial management and budget control.
• Fluency in Swedish and English (spoken and written).

Responsibilities

• Build and elevate onsite support by managing and developing a skilled onsite support team in Sweden and Denmark, fostering engagement, teamwork, and a supportive environment.
• Maintain high service standards and deliver a satisfying experience for end users.
• Translate business needs into scalable support solutions.
• Implement ITIL processes, knowledge management and ongoing improvements.
• Build solid relationships with senior management to ensure alignment and trust.
• Report to the Sr. Manager, Global IT Support and work closely with leadership of IT Infrastructure Operations.
• Develop and own impactful initiatives to secure a stable, modern IT environment that supports NKT’s growth and the green transition.
• Inspire and guide a multi‑site team while promoting collaboration across countries.

Skills

Leadership

ITIL

Broad technical

Budget management

Bilingual: Swedish & English

Job description

Do you want to help build a modern, scalable IT support organization that enables a growing global business?

As IT Support Manager at NKT, you will lead an engaged team and ensure that our IT services are stable, efficient and ready for the future. This is a key role in our digital transformation and in our mission to enable the green transition.

Responsibilities

• Build and elevate onsite support by managing and developing a skilled onsite support team in Sweden and Denmark, fostering engagement, teamwork, and a supportive environment.
• Maintain high service standards and deliver a satisfying experience for end users.
• Translate business needs into scalable support solutions.
• Implement ITIL processes, knowledge management and ongoing improvements.
• Build solid relationships with senior management to ensure alignment and trust.
• Report to the Sr. Manager, Global IT Support and work closely with leadership of IT Infrastructure Operations.
• Develop and own impactful initiatives to secure a stable, modern IT environment that supports NKT’s growth and the green transition.
• Inspire and guide a multi‑site team while promoting collaboration across countries.

Quote from Hiring Manager: “As a leader in this role, your primary focus will be on inspiring and guiding a multi‑site team while promoting collaboration across countries. Building and maintaining close and trusted business relationships with stakeholders, including senior management at various sites, will be essential to ensure alignment and trust. You will bring solid understanding of IT Infrastructure elements and a continuous improvement mindset to ensure service excellence, apply ITIL best practices to standardize processes and deliver operational excellence that supports NKT’s global growth.”

Qualifications

• Several years of experience leading people and IT service delivery.
• Solid understanding of ITIL and modern IT support practices.
• Broad technical understanding.
• Experience with financial management and budget control.
• Fluency in Swedish and English (spoken and written).

EEO Statement

NKT is committed to promoting a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. Diversity and inclusion are essential to sustainable performance, and an inclusive and welcoming culture makes for a better place to work.