IT Service Delivery Manager

Nordic Investin Group Aktiebolag; Gestra; On-site; SEK 900,000 - 1,150,000; Full time

Job summary

Nordic Investin Group Aktiebolag is seeking an IT Service Delivery Manager. You will own service performance, coordinate internal teams and external service providers, and manage major incident communications to ensure reliable workplace and infrastructure services.

The role requires senior IT service delivery or operations management experience, practical ITIL knowledge, and strong supplier, SLA and commercial management.

Qualifications

• Senior IT service delivery or operations management experience.
• Practical ITIL knowledge applied pragmatically.
• Supplier, SLA and commercial management ability.
• Experience leading major incident and problem management.
• Clear reporting and stakeholder communication.
• Professional English; Swedish may be required for local operations.

Responsibilities

• Own service performance, reviews and improvement plans.
• Coordinate internal teams and external service providers.
• Manage major incident communication and follow up.
• Improve service levels, measures and operational reporting.
• Oversee change, capacity, continuity and lifecycle risks.
• Build trusted relationships with business service owners.

Skills

Senior IT service delivery

ITIL knowledge

SLA management

Major incident handling

Stakeholder communication

English proficiency

Job description

Nordic Investin is recruiting an IT Service Delivery Manager on behalf of one of our partner companies. You know that dependable IT service comes from clear ownership, capable teams and honest performance data.

The partner needs a service delivery leader for business critical workplace and infrastructure services. You will manage performance, suppliers and continual improvement while keeping the experience of employees and business teams visible.

The work spans organisational boundaries and requires both technical understanding and disciplined communication. Decisions must remain useful when they reach delivery teams, suppliers and operational owners.

How you will work

You will work across teams with different incentives, technical histories and decision rights. The partner expects concise preparation, visible dependencies and follow through after meetings. Strong performance means that people understand what was decided, why it matters and what they now own.

As a senior colleague, you will own substantial outcomes and help others make stronger decisions. You are expected to recognise risk early, communicate it without drama and move work forward with practical alternatives. The role still includes hands on delivery; seniority here means broader judgement, not distance from the work.

What you will do

• Own service performance, reviews and improvement plans.

• Coordinate internal teams and external service providers.

• Manage major incident communication and follow up.

• Improve service levels, measures and operational reporting.

• Oversee change, capacity, continuity and lifecycle risks.

• Build trusted relationships with business service owners.

What you will bring

• Senior IT service delivery or operations management experience.

• Strong ITIL knowledge applied pragmatically.

• Supplier, SLA and commercial management ability.

• Experience leading major incident and problem management.

• Clear reporting and stakeholder communication.

• Professional English; Swedish may be required for local operations.

Experience that would add value

• Workplace, network or cloud service responsibility.

• Service transition after outsourcing or transformation.

• Experience managing distributed or international delivery.

A background that can succeed here

You may have progressed through infrastructure operations, service management, supplier governance or technical support leadership. The partner values leaders who can discuss service evidence in detail and still keep attention on the people affected.

What makes the opportunity interesting

You will have the mandate to improve how services are run rather than only report their status. The role offers broad relationships, visible operational outcomes and meaningful influence over suppliers and future service design.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the context, expectations and decision path before you are asked to commit significant time.

The recruitment conversation

During the process, Nordic Investin will focus on concrete decisions you have made: the context you received, the alternatives you considered, the result you observed and what you would change today. You do not need every optional technology if your core experience transfers and you can explain how you would close the gap.