Senior Enterprise CSM - Data Platform & Growth

Validio; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Validio, Sweden-based data management platform, is seeking a Customer Success Manager to own post-sale relationships across a global enterprise portfolio. You will lead onboarding and implementation, drive adoption, and act as a strategic advisor to uncover the next use case.

You will partner with Sales on renewals and expansion, and serve as the voice of the customer to Product and Engineering to shape the roadmap. This is an early-member role building the playbook as we scale.

Qualifications

• 5+ years in Customer Success, solutions engineering, or similar enterprise-facing roles.
• Able to move from leadership conversations to product demos and hands-on implementation in the same week.
• A proven track record of driving complex cross-functional work to completion.
• Strong commercial instinct for retention and expansion; takes ownership without prompting.
• Excellent English communication and empathy to read a room.

Responsibilities

• Own post-sale relationships end to end across a portfolio of leading global enterprises.
• Lead onboarding and implementation, driving customer value from day one.
• Drive adoption through proactive check-ins, enablement sessions, and hands-on problem solving.
• Act as a strategic advisor, learning each customer's environment and uncovering the next use case.
• Partner with Sales on renewals and expansion, informed by where value sits.
• Be the voice of the customer to Product and Engineering and help shape the roadmap.
• Build and refine the Customer Success playbook as the company scales.

Skills

Portfolio management

Stakeholder management

Project management

Executive communications

Cross-functional collaboration

English proficiency

Customer onboarding

Problem solving

Tools

Snowflake

BigQuery

Databricks

Looker

Tableau

SQL

Job description

Validio, Sweden-based data management platform, is seeking a Customer Success Manager to own post-sale relationships across a global enterprise portfolio. You will lead onboarding and implementation, drive adoption, and act as a strategic advisor to uncover the next use case.

You will partner with Sales on renewals and expansion, and serve as the voice of the customer to Product and Engineering to shape the roadmap. This is an early-member role building the playbook as we scale.