Customer Success Manager

Validio; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Validio, Sweden-based data management platform, is seeking a Customer Success Manager to own post-sale relationships across a global enterprise portfolio. You will lead onboarding and implementation, drive adoption, and act as a strategic advisor to uncover the next use case.

You will partner with Sales on renewals and expansion, and serve as the voice of the customer to Product and Engineering to shape the roadmap. This is an early-member role building the playbook as we scale.

Qualifications

• 5+ years in Customer Success, solutions engineering, or similar enterprise-facing roles.
• Able to move from leadership conversations to product demos and hands-on implementation in the same week.
• A proven track record of driving complex cross-functional work to completion.
• Strong commercial instinct for retention and expansion; takes ownership without prompting.
• Excellent English communication and empathy to read a room.

Responsibilities

• Own post-sale relationships end to end across a portfolio of leading global enterprises.
• Lead onboarding and implementation, driving customer value from day one.
• Drive adoption through proactive check-ins, enablement sessions, and hands-on problem solving.
• Act as a strategic advisor, learning each customer's environment and uncovering the next use case.
• Partner with Sales on renewals and expansion, informed by where value sits.
• Be the voice of the customer to Product and Engineering and help shape the roadmap.
• Build and refine the Customer Success playbook as the company scales.

Skills

Portfolio management

Stakeholder management

Project management

Executive communications

Cross-functional collaboration

English proficiency

Customer onboarding

Problem solving

Tools

Snowflake

BigQuery

Databricks

Looker

Tableau

SQL

Job description

Validio is the agentic data management platform that automates data quality, lineage, and cataloging — so enterprises can finally trust the data behind their analytics, AI, and reporting. As a Customer Success Manager, you own what comes after the signature — the part where that trust is actually earned.

You'll own a portfolio of global enterprise customers from onboarding to renewal: getting them live, uncovering the next use case, and turning early adopters into the references that grow with us. As an early member of the team, you'll build the playbook while you're running it.

What you'll do

• Own post-sale relationships end to end across a portfolio of leading global enterprises
• Lead onboarding and implementation, and get customers to value from day one
• Drive adoption through proactive check-ins, enablement sessions, and hands-on problem solving
• Act as a strategic advisor — learn each customer's environment deeply and uncover the next use case
• Partner with Sales on renewals and expansion, backed by real understanding of where the value sits
• Be the voice of the customer to Product and Engineering, and shape the roadmap with what you hear
• Build and refine our Customer Success playbook as we scale

What you'll bring

• 5+ years in Customer Success, solutions engineering, or similar enterprise-facing roles, managing senior and technical stakeholders
• The range to move from a leadership conversation to a product demo to hands-on implementation in the same week
• Strong project management instincts, and a record of driving complex cross-functional work to done
• A commercial instinct for retention and expansion, and the ownership to act without being told how
• Excellent communication in English, and the empathy to read a room and adjust
• Fluency with the modern data stack (e.g. Snowflake, BigQuery, Databricks, Looker, Tableau) and SQL
• Building a Customer Success motion from an early stage

Why Validio

Founded in Sweden in 2019, we're trusted by data-driven enterprises like Nordea, Canva, and Truecaller. Data quality is becoming the foundation everything else — analytics, AI, agents — is built on, and we're defining that category. You'll own the relationships that turn our earliest enterprise customers into the proof.

Come as you are. We hire for what you'll build with us, and we welcome applicants of every background.