Satellite Communications Service Delivery Lead

SSC - Swedish Space Corporation; Kiruna kommun; On-site; SEK 650,000 - 900,000; Full time

Benefits offered by this job

Wellness allowance

Health benefits

Benefit bike

Collective agreement

Extra paid leave

Job summary

SSC Space is seeking a Service Delivery Manager to join our Service Assurance team. You will manage lifecycle contracts for satellite communication customers, monitor performance, handle incidents, and support contract renewals.

Ideal candidates will combine technical understanding with strong communication and organizational skills, enabling effective collaboration across internal teams and with customers.

Qualifications

• Bachelor’s degree in a scientific/technical field or equivalent experience.
• Experience working directly with customers in a technical or service environment.
• Strong understanding of technical systems and operational instructions.
• Excellent communication and documentation abilities.
• Highly structured and organized with a business‑oriented mindset.
• Self-driven and able to work independently; effective team collaboration.
• EU citizenship and driver's license due to security requirements.

Responsibilities

• Serve as the main operational contact for assigned customers.
• Monitor and report service performance across contracts.
• Prepare internal and external performance reviews and reports.
• Support contract renewals and service reviews.
• Identify scope creep and evaluate extra requests carefully.
• Escalate service delivery risks and manage incidents.
• Ensure incident reporting to customers is timely and accurate.
• Oversee contract fulfilment and service commitments.
• Support project establishment and service lifecycle transitions.
• Coordinate with sales, engineering, operations, and management.

Skills

Communication

Analytical thinking

Self-driven

Team collaboration

Structured approach

Business mindset

Documentation

Education

Bachelor's degree in science/tech

Tools

MS Excel

PowerPoint

SharePoint

JIRA

Job description

SSC Space is seeking a Service Delivery Manager to join our Service Assurance team. You will manage lifecycle contracts for satellite communication customers, monitor performance, handle incidents, and support contract renewals.

Ideal candidates will combine technical understanding with strong communication and organizational skills, enabling effective collaboration across internal teams and with customers.