Satellite Services Delivery Lead

Svenska Rymdaktiebolaget Esrange; Kiruna kommun; Hybrid; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Wellness allowance SEK 5,000 per year

Health benefits and regular healthチェック

Collective Agreement with pensions and

Job summary

SSC Space in Kiruna is seeking a Service Delivery Manager to join the Service Assurance team, ensuring performance across satellite customer contracts and overseeing lifecycle management and renewals.

The role requires a technical background, strong communication, contract management skills, and the ability to collaborate across internal teams. You’ll monitor service performance, produce reports, and drive service reviews in a global, space-focused environment.

Qualifications

• Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts.
• Experience working directly with customers in a technical or service-oriented environment.
• Strong understanding of technical systems and operational instructions.
• Proficiency in MS Excel, PowerPoint and SharePoint.
• Excellent communication and documentation abilities.
• Highly structured and organized approach.
• Business-oriented mindset with customer focus.
• Strong analytical abilities; able to interpret technical data.
• Self-driven with the ability to work independently.
• Effective team collaborator.
• Due to the high security classification of this role, EU citizenship is required.
• Driver’s license.

Responsibilities

• Serve as the main operational point of contact for assigned customers.
• Monitor and track service performance across customer contracts.
• Prepare and deliver regular internal and external performance reports.
• Conduct internal and external service reviews and support preparations for contract renewal.
• Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.
• Follow up on service-related incidents and initiate internal escalation when required.
• Ensure timely and accurate incident reporting to customers.
• Oversee contract fulfilment and adherence to service commitments throughout the lifecycle.
• Provide input for customer invoicing and oversee accuracy of billable service components.
• Support project establishment and service lifecycle transitions.
• Coordinate with internal sales, engineering, operations, and management stakeholders.
• Trigger internal escalation processes to resolve service delivery risks.
• Drive service review actions and follow up to completion.

Skills

Customer focus

Contract management

Communication

Documentation

Analytical abilities

Self-driven

Team collaboration

Structured and organized

EU citizenship

Driver’s license

Education

Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts

Tools

MS Excel

PowerPoint

SharePoint

JIRA

Job description

SSC Space in Kiruna is seeking a Service Delivery Manager to join the Service Assurance team, ensuring performance across satellite customer contracts and overseeing lifecycle management and renewals.

The role requires a technical background, strong communication, contract management skills, and the ability to collaborate across internal teams. You’ll monitor service performance, produce reports, and drive service reviews in a global, space-focused environment.