Technical Service Delivery Lead

SSC Space AB; Jukkasjärvi; On-site; SEK 600,000 - 900,000; Full time

Benefits offered by this job

International workspace

Collective Agreement and good pensions

Wellness benefits

Health checks

Job summary

SSC Space AB is hiring for a Service Performance & Customer Interface role based in Sweden. The position involves acting as the main operational contact for assigned customers, monitoring service performance, and preparing performance reports for internal and external stakeholders.

The role requires a technical background, strong communication, and the ability to coordinate across internal teams. A permanent full-time contract is offered with opportunities for international collaboration.

Qualifications

• Bachelor’s degree in a scientific/technical field or equivalent experience managing technical customer accounts.
• Experience working directly with customers in a technical or service-oriented environment.
• Strong understanding of technical systems and operational instructions.
• Proficiency in MS Excel, Power Point and SharePoint.
• Excellent communication and documentation abilities.
• Highly structured and organized approach.
• Business-oriented mindset with customer focus.
• Strong analytical abilities; able to interpret technical data.
• Self-driven with the ability to work independently.
• Effective team collaborator.
• EU citizenship is required due to security classification.
• Driver’s license.

Responsibilities

• Serve as the main operational point of contact for assigned customers.
• Monitor and track service performance across customer contracts.
• Prepare and deliver regular internal and external performance reports.
• Conduct internal and external service reviews and support preparations for contract renewal.
• Identify and manage scope creep, ensuring additional requests are properly evaluated and not accepted by default.

Skills

Analytical thinking

Self-motivated

Team collaboration

Structured & organized

Customer focus

Communication skills

Technical systems understanding

Education

Bachelor’s degree in a scientific/technical field

Tools

MS Excel

PowerPoint

SharePoint

JIRA

Job description

SSC Space AB is hiring for a Service Performance & Customer Interface role based in Sweden. The position involves acting as the main operational contact for assigned customers, monitoring service performance, and preparing performance reports for internal and external stakeholders.

The role requires a technical background, strong communication, and the ability to coordinate across internal teams. A permanent full-time contract is offered with opportunities for international collaboration.