Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Stockholms kommun; Remote; SEK 260.000 - 360.000; Vollzeit

Zusammenfassung

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Sweden to assist clients with trip preparation and during their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

Respond via email, chat, and phone; assist with itinerary changes; provide destination guidance; follow up before departure; resolve concerns while maintaining a positive experience.

Qualifikationen

• Experience in customer support and client-facing roles.
• Excellent written and verbal communication in English.
• Able to manage multiple requests with attention to detail.

Aufgaben

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Kenntnisse

Customer support experience

Communication skills

Organized

Tech-savvy

Tools

CRM systems

Jobbeschreibung

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Sweden to assist clients with trip preparation and during their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

Respond via email, chat, and phone; assist with itinerary changes; provide destination guidance; follow up before departure; resolve concerns while maintaining a positive experience.