Virtual Travel Support Specialist

Elevationtravelpartners; Uppsala kommun; À distance; SEK 234 000 - 368 000; Plein temps

Résumé du poste

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

The role involves assisting via email, chat, and phone, handling itinerary changes, providing travel guidance, and following up with travelers before departure to ensure a smooth experience.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsabilités

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Connaissances

Customer service experience

Friendly communication

Organized

Outils

Email tools

Chat tools

Phone support system

Description du poste

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

The role involves assisting via email, chat, and phone, handling itinerary changes, providing travel guidance, and following up with travelers before departure to ensure a smooth experience.