Remote Swedish-Speaking Customer Support Agent

Savior Artigos Texteis Lda; Stockholms kommun; Remote; SEK 312,000 - 424,000; Full time

Benefits offered by this job

Relocation support to Chania

8-week learning programme

Monthly productivity bonus

4-day nesting period

No experience needed

Job summary

Savior Artigos Texteis Lda is seeking a remote customer support advisor fluent in Swedish with strong English skills. You will assist customers by phone and email on orders, payments and deliveries, and handle complaints. A learning programme is provided, with relocation support to Chania for candidates who move there.

No prior experience is required, making it suitable for career changers. Expect a monthly base salary with an added productivity bonus in a dynamic European e-commerce environment.

Qualifications

• Fluent Swedish required; English proficiency at C1 level expected (training in English).
• Excellent written and spoken communication is essential.
• No prior experience required; retail or e-commerce background is a plus.

Responsibilities

• Respond to customer inquiries by phone and email about orders, payments and deliveries.
• Resolve customer complaints and issues efficiently.
• Handle common cases including missing parcels, returns and item complaints.
• Deal with price discount requests and offer suitable solutions.
• Maintain high customer satisfaction through professional, friendly service.

Skills

Swedish fluency

English C1

Communication skills

Job description

Savior Artigos Texteis Lda is seeking a remote customer support advisor fluent in Swedish with strong English skills. You will assist customers by phone and email on orders, payments and deliveries, and handle complaints. A learning programme is provided, with relocation support to Chania for candidates who move there.

No prior experience is required, making it suitable for career changers. Expect a monthly base salary with an added productivity bonus in a dynamic European e-commerce environment.