Swedish-Speaking Customer Service Agent: Remote in Greece

Cross Border Talents; Stockholms kommun; Remote; SEK 224,000 - 311,000; Full time

Benefits offered by this job

Relocation support

8-week learning programme

4-day nesting period

Training during peak seasons

Job summary

Cross Border Talents is seeking Swedish-speaking customer support for a remote role with relocation support to Chania, Crete. You will greet customers by phone and email, assist with orders and deliveries, and handle complaints while delivering friendly, professional service.

The program includes a full 8-week learning plan, plus training during peak seasons, and a 4-day nesting period to help you settle in. No prior experience required; retail or e-commerce background is a plus.

Qualifications

• Native-level or fluent Swedish
• C1 English proficiency
• No previous experience required; retail or e-commerce background is an advantage
• Excellent written and spoken communication
• Comfortable using a PC and common software

Responsibilities

• Respond to customer inquiries by phone and email about orders, payments and deliveries
• Resolve customer complaints and issues efficiently
• Handle returns, missing parcels and item complaints
• Process price discount requests and offer suitable solutions
• Maintain high customer satisfaction with professional, friendly service

Skills

Swedish (native/fluent)

English (C1)

Communication skills

Customer service mindset

Tools

PC literacy

Job description

Support customers of a leading European online fashion and beauty retailer that operates in more than 25 markets. You will be customers' first point of contact by phone and email, helping with orders, payments and deliveries and handling complaints.

The role is remote. The operations hub is in Chania, Crete, and relocation support is available if you would like to move there.

Key Responsibilities

• Respond to customer inquiries by phone and email about orders, payments and deliveries
• Resolve customer complaints and issues efficiently
• Handle common cases, including missing parcels, returns and item complaints
• Deal with price discount requests and offer suitable solutions
• Keep customer satisfaction high through professional, friendly service

Requirements

• Native-level or fluent Swedish
• C1 English (training is delivered in English)
• No previous experience required; a retail or e-commerce background is an advantage
• Excellent written and spoken communication
• Comfortable using a PC and common software

What's on Offer

• Competitive monthly base salary
• Monthly productivity bonus based on target achievement
• Relocation support for candidates who choose to move to Chania
• Full 8-week learning programme, plus training during peak seasons
• 4-day nesting period to help you settle in
• No experience needed, so it suits first-time or career-change candidates

Working Hours

• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 09:00 and 21:00
• The team works on all bank holidays, both local and in the markets it supports
• Expect busier periods around Black Friday, Christmas and summer