Swedish-Speaking Customer Service Agent: Remote in Greece

Savior Artigos Texteis Lda; Stockholms kommun; Remote; SEK 312,000 - 424,000; Full time

Benefits offered by this job

Relocation support to Chania

8-week learning programme

Monthly productivity bonus

4-day nesting period

No experience needed

Job summary

Savior Artigos Texteis Lda is seeking a remote customer support advisor fluent in Swedish with strong English skills. You will assist customers by phone and email on orders, payments and deliveries, and handle complaints. A learning programme is provided, with relocation support to Chania for candidates who move there.

No prior experience is required, making it suitable for career changers. Expect a monthly base salary with an added productivity bonus in a dynamic European e-commerce environment.

Qualifications

• Fluent Swedish required; English proficiency at C1 level expected (training in English).
• Excellent written and spoken communication is essential.
• No prior experience required; retail or e-commerce background is a plus.

Responsibilities

• Respond to customer inquiries by phone and email about orders, payments and deliveries.
• Resolve customer complaints and issues efficiently.
• Handle common cases including missing parcels, returns and item complaints.
• Deal with price discount requests and offer suitable solutions.
• Maintain high customer satisfaction through professional, friendly service.

Skills

Swedish fluency

English C1

Communication skills

Job description

Support customers of a leading European online fashion and beauty retailer that operates in more than 25 markets. You will be customers' first point of contact by phone and email, helping with orders, payments and deliveries and handling complaints.

The role is remote. The operations hub is in Chania, Crete, and relocation support is available if you would like to move there.

Key Responsibilities

• Respond to customer inquiries by phone and email about orders, payments and deliveries
• Resolve customer complaints and issues efficiently
• Handle common cases, including missing parcels, returns and item complaints
• Deal with price discount requests and offer suitable solutions
• Keep customer satisfaction high through professional, friendly service

Requirements

• Native-level or fluent Swedish
• C1 English (training is delivered in English)
• No previous experience required; a retail or e-commerce background is an advantage
• Excellent written and spoken communication
• Comfortable using a PC and common software

What's on Offer

• Competitive monthly base salary
• Monthly productivity bonus based on target achievement
• Relocation support for candidates who choose to move to Chania
• Full 8-week learning programme, plus training during peak seasons
• 4-day nesting period to help you settle in
• No experience needed, so it suits first-time or career-change candidates

Working Hours

• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 09:00 and 21:00
• The team works on all bank holidays, both local and in the markets it supports
• Expect busier periods around Black Friday, Christmas and summer