Order Management Specialist - Customer Experience Lead

Goodyear; Stockholms kommun; On-site; SEK 35,000 - 50,000; Full time

Job summary

Goodyear is seeking a dedicated individual to manage customer orders and provide exceptional service. This role requires fluency in Finnish, Swedish, and English and at least 4-5 years of experience in customer service or order management roles.

The successful candidate will work with Sales and Supply Chain teams to ensure customer needs are met, handle special requests, and proactively manage the overall order management process. Excel proficiency is essential, and experience with SAP is a plus.

Qualifications

• 4-5+ years of experience in customer service or similar roles.
• Strong Excel skills required for data management.
• Ability to multitask in a fast-moving environment.

Responsibilities

• Manage customer orders and ensure timely processing.
• Collaborate with Sales and Supply Chain teams.
• Handle customer claims efficiently in the QM system.

Skills

Fluent Finnish

Fluent Swedish

Fluent English

Customer service

Order management

Supply chain experience

Excel skills

SAP experience

Job description

Goodyear is seeking a dedicated individual to manage customer orders and provide exceptional service. This role requires fluency in Finnish, Swedish, and English and at least 4-5 years of experience in customer service or order management roles.

The successful candidate will work with Sales and Supply Chain teams to ensure customer needs are met, handle special requests, and proactively manage the overall order management process. Excel proficiency is essential, and experience with SAP is a plus.