Operations & Automation Specialist

Telavox AB; Malmö kommun; On-site; SEK 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Adaptable hours

Vibrant culture

Job summary

Join Telavox AB as an Operations & Automation Specialist in Malmö. In this role, you will enhance customer experiences by improving workflows and automating processes using tools like Jira and HubSpot. Your passion for process design and collaboration will contribute to a vibrant team focused on delivering exceptional service.

The position offers flexibility and the chance to shape the future of communication through innovative solutions.

Qualifications

• Hands-on experience managing and configuring Jira workflows and reporting.
• Experience with HubSpot in customer operations.
• Practical experience in automating processes with AI tools.
• Strong interest in improving workflows and process design.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Map and improve workflows across support and enablement processes.
• Manage and evolve the Jira setup for efficiency.
• Use HubSpot to enhance customer insights.
• Identify AI opportunities to reduce manual workload.
• Document and communicate changes in processes.
• Contribute to projects in customer-facing enablement.

Skills

Hands-on experience with Jira

Experience working with HubSpot

Practical experience using AI tools

Strong interest in process design

Ability to collaborate across teams

Clear communication skills in English

Job description

Join Telavox as an Operations & Automation Specialist

Are you someone who sees a clunky process and immediately starts shaping a better one? Do you get energy from building automations, structuring tools, and using AI to remove repetitive work? At Telavox, we are looking for someone who wants to turn complexity into clarity and make everyday work smoother for both teams and customers.

This role sits at the heart of our Customer Enablement team, where we focus on how customers experience our support, knowledge, and communication. We work across content, support flows, and change management, always aiming to make interactions faster, clearer, and more scalable.

About the job

As an Operations & Automation Specialist, you will work across the full scope of Customer Enablement. You will focus on improving workflows, strengthening how we use our tools, and building automations that create real impact across the organisation.

You will collaborate closely with colleagues across support, product, content, and customer success. Your role is to connect systems and processes, making sure they work together in a way that supports both internal efficiency and a great customer experience.

Your day-to-day work includes:

• Mapping, improving, and automating workflows across support and enablement processes
• Owning and evolving our Jira setup, including board structure, workflows, and reporting
• Using HubSpot to improve customer insights and strengthen feedback loops between teams
• Identifying opportunities where AI can reduce manual work and implementing those solutions
• Supporting change management by documenting, communicating, and rolling out new processes
• Contributing to projects within FAQ, training, and customer-facing enablement

The role is based at our vibrant HQ Gjuteriet in Västra Hamnen, Malmö.

About you

You are a hands-on and solution-oriented person who enjoys working close to both tools and people. You are comfortable moving between detailed configuration and bigger picture thinking, and you take ownership of turning ideas into working solutions.

You thrive in a collaborative environment where different competencies come together, and you enjoy solving problems that do not have a predefined answer. You understand that the best automations are the ones that people actually use and trust.

We are looking for someone with:

• Hands-on experience with Jira, including configuration, workflows, and reporting
• Experience working with HubSpot in a support or customer operations context
• Practical experience using AI tools to build or improve workflows
• A strong interest in process design and automation
• Ability to collaborate across teams with different areas of expertise
• Clear and confident communication skills in English

Join us at Telavox

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö!

How to apply!

At Telavox, we don't focus on fitting in; we focus on making room for everyone.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English.

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [e-mail]

Learn more about what we do!