Partner Technical Account Manager

Telavox AB; Malmö kommun; Hybrid; SEK 600,000 - 700,000; Full time

Job summary

Telavox AB in Malmö is searching for a Partner Technical Account Manager who will be instrumental in supporting and developing their partner network. In this role, you'll ensure resellers and their customers have the best possible experience with Telavox.

You will work closely with partners to support them in their daily tasks, handle partner-related queries, and provide both reactive and proactive technical guidance, ensuring successful collaboration and relationship-building.

The position allows for flexible work options, promoting a balanced life and career within the vibrant culture at Telavox.

Qualifications

• Fluent in both Swedish and English, written and spoken.
• Structured, responsible, and able to manage multiple tasks.

Responsibilities

• Support partners through meetings, phone calls, and email.
• Handle various partner-related cases and inquiries.
• Provide proactive technical guidance to partners.
• Build and maintain strong partner relationships.
• Collaborate with the Partner Sales team for optimal partner journeys.
• Ensure partners deliver excellent experiences.

Skills

Building long-term relationships

Service mindset

Proactive communication

Problem-solving

Team collaboration

Structured multitasking

Positive energy

Job description

Partner Technical Account Manager

Are you passionate about building strong relationships, solving problems, and creating great customer experiences together with partners? Do you enjoy combining technical support with proactive guidance?

As a Partner Technical Account Manager, you’ll play an important part in supporting and developing our partner network, making sure our resellers and their customers get the best possible experience with Telavox.

About the job

Our partners are key to Telavox’s success. They range from smaller teams to larger organisations, with 2 to 50 employees, spread across around 200 offices nationwide. Today, our partners represent half of our revenue – making this a business‑critical and highly valued part of Telavox.

As part of our Partner Technical Account Manager team, you’ll work closely with our resellers to ensure they feel supported, confident, and equipped to help their customers succeed with Telavox.

In this role, you’ll be the go‑to person for several of our partners. You’ll support them in their daily work, handle partner‑related matters, and provide both reactive and proactive technical guidance.

Responsibilities

• Supporting partners through meetings, phone calls, and email
• Handling different types of partner‑related cases and questions
• Providing proactive advice and technical guidance
• Building, maintaining, and developing strong partner relationships
• Working closely with the Partner Sales team to create the best possible partner journey
• Helping our partners deliver an excellent experience to their customers

Qualifications

• Enjoy building long‑term relationships and creating trust
• Have a strong service mindset and a proactive way of working
• Are confident communicating by phone, email, and in physical meetings
• Fluent in Swedish and English, both written and spoken
• Like solving problems and guiding others toward the best solution
• Are structured, responsible, and comfortable handling several tasks at once
• Enjoy working closely with both partners and internal teams
• Bring positive energy and contribute to a fun and collaborative work environment

Benefits

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.