Partner Manager: Performance, Governance & SLA

KDDI Spherience; Stockholms kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

KDDI Spherience in Stockholm, Sweden is seeking a Partner Manager to be the central contact for managing key partner relationships, monitoring performance, and governing SLAs. You will balance strategic oversight with hands-on management to drive operational excellence and partner satisfaction.

The role also includes shaping partner management strategies, optimizing costs, and proactively identifying and mitigating risks, while fostering collaboration and continuous improvement across all

Qualifications

• Bachelor’s degree in Business, Supply Chain, IT, or related field.
• 3+ years in Partner Management, Vendor Management, Procurement, or Service Delivery.
• Proven track record growing vendor or partner relationships.

Responsibilities

• KPI management: track and analyze partner performance metrics.
• Governance and compliance: manage SLAs and policies.
• Relationship management: maintain open communication with partners.
• Contract management: negotiate terms with partners.
• Performance reviews: conduct partner reviews and action plans.
• Risk management: identify risks and mitigation strategies.

Skills

Stakeholder management

Negotiation

Communication

Problem solving

Team collaboration

Risk management

Education

Bachelor's degree in Business or related field

Tools

KPI analytics tools

Job description

KDDI Spherience in Stockholm, Sweden is seeking a Partner Manager to be the central contact for managing key partner relationships, monitoring performance, and governing SLAs. You will balance strategic oversight with hands-on management to drive operational excellence and partner satisfaction.

The role also includes shaping partner management strategies, optimizing costs, and proactively identifying and mitigating risks, while fostering collaboration and continuous improvement across all