Strategic Partner Manager: KPI, SLA & Risk

Kddi-Spherience-Ab

Stockholms kommun

On-site

SEK 700,000 - 900,000

Full time

14 days+

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Job summary

KDDI is seeking a Partner Manager in Stockholm to act as the central contact for managing key partner relationships, monitoring performance, and ensuring governance. You will balance strategic oversight with hands-on management to drive operational excellence, contract alignment, and partner satisfaction.

The role also involves shaping partner management strategies, optimizing costs, and proactively identifying and mitigating operational risks.

Qualifications

3+ years of experience in Partner Management, Vendor Management, Procurement, or Service Delivery management.
Proven track record of managing, evaluating, and growing vendor or partner relationships.
Strong business acumen with experience managing budgets and negotiating flexible contract terms.

Responsibilities

KPI Management: Develop, track, and analyze KPIs related to partner performance.
Governance and Compliance: Establish and maintain partner governance structures and SLAs.
Relationship Management: Foster strong relationships with partners and ensure open communication.
Contract Management: Negotiate contract terms with partners.
Performance Reviews: Conduct regular reviews with partners to discuss improvement plans.
Risk Management: Identify and address potential risks within the partner base.