Operations Support Specialist — Fast-Paced Shipping

FedEx; Upplands Väsby kommun; On-site; SEK 279,000 - 468,720; Full time

Benefits offered by this job

Attractive compensation

Training and onboarding

Learning resources

Tuition assistance

Employee assistance program

Discounted shipping

Career growth opportunities

Job summary

FedEx in Sweden is seeking a dedicated team member to coordinate urgent shipments, answer customer calls, and ensure on‑time deliveries. You will enter data into our tracking system and support a fast-paced operations floor.

The role requires clear communication, punctuality, and strong attention to detail to resolve failed shipments and questions, while upholding FedEx processes and regulatory requirements.

Qualifications

• Excellent communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Strong time-management and attention to detail.

Responsibilities

• Ensure that customers' urgent packages are delivered to the right place, on time.
• Answer incoming calls regarding shipment collection requests and delivery inquiries.
• Check and investigate failed shipments or deliveries; prioritise and reallocate for next-day delivery.
• Enter data into the in-house tracking system.
• Collaborate effectively with the team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Communication

Time management

Attention to detail

Job description

FedEx in Sweden is seeking a dedicated team member to coordinate urgent shipments, answer customer calls, and ensure on‑time deliveries. You will enter data into our tracking system and support a fast-paced operations floor.

The role requires clear communication, punctuality, and strong attention to detail to resolve failed shipments and questions, while upholding FedEx processes and regulatory requirements.