End-to-End Customer Fulfillment Specialist

Telko; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Telko is seeking a Customer Operations Specialist to join its Supply Chain team on a long-term temporary basis. Based in Stockholm or Gothenburg, you will manage end-to-end order-to-delivery processes, maintain data, and collaborate cross-functionally to ensure excellent customer experience.

Your role emphasizes proactive communication, accurate order management and strong cross-functional cooperation with sales, warehouse, and logistics partners to enable timely deliveries and continuous

Qualifications

• University bachelor’s degree or vocational training is desirable.
• Experience in customer service, order management or supply chain.
• Understanding of order-to-cash processes in a supply chain environment.
• Experience with ERP systems, preferably M3.
• Familiarity with HubSpot and/or PowerBI.
• Knowledge of logistics and delivery processes with warehouses/partners.
• Experience with customer documentation, data management and service performance follow-up.
• Good Excel skills and basic reporting capabilities.

Responsibilities

• Manage the full order-to-delivery process using ERP systems.
• Act as the primary operational contact for customers with proactive communication.
• Handle customer documentation such as order confirmations and certificates of analysis.
• Maintain customer master data and operational guidelines.
• Resolve order-related issues in collaboration with internal stakeholders.
• Provide indoor sales support including pricing and coordination via HubSpot.
• Collaborate with sales, warehouse, logistics and other stakeholders for timely deliveries.
• Track service performance and share insights to support demand planning.
• Contribute to customer satisfaction and continuous service quality improvements.

Skills

Customer service

Order management

HubSpot

PowerBI

ERP systems

Excel

Communication

Collaboration

Data management

Logistics knowledge

Education

Bachelor's degree

Tools

HubSpot

PowerBI

ERP M3

Job description

Telko is seeking a Customer Operations Specialist to join its Supply Chain team on a long-term temporary basis. Based in Stockholm or Gothenburg, you will manage end-to-end order-to-delivery processes, maintain data, and collaborate cross-functionally to ensure excellent customer experience.

Your role emphasizes proactive communication, accurate order management and strong cross-functional cooperation with sales, warehouse, and logistics partners to enable timely deliveries and continuous