Operations Support Specialist - Fast-Paced Shipping Ops

FedEx Group; Älvsunda; On-site; SEK 336,000 - 420,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Global brand and growth opportunities

Job summary

FedEx is seeking an Operation Support Agent to join our Sweden team. You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, and support daily operations with precise data entry.

Collaborating with managers and other operations stations, you will follow FedEx processes and participate in ongoing training to improve service quality. This role offers growth within a global logistics leader.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with strict timelines.
• Attention to detail and accurate data entry.

Responsibilities

• Ensuring that customers’ urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day’s delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Customer service

Time management

Job description

FedEx is seeking an Operation Support Agent to join our Sweden team. You will help ensure urgent packages reach the right place on time, handle customer calls about shipments, and support daily operations with precise data entry.

Collaborating with managers and other operations stations, you will follow FedEx processes and participate in ongoing training to improve service quality. This role offers growth within a global logistics leader.